Customer Support Specialist Temp - Norderstedt, Deutschland - Boeing Distribution Services Inc.

Boeing Distribution Services Inc.

Geprüftes Unternehmen

Norderstedt, Deutschland

vor 6 Tagen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At Boeing, we innovate and collaborate to make the world a better place.

From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.

We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Find your future with us.

Title:
Customer Support Specialist
Temp (M/F/d)

Company:

BDSI
Job ID: 98213

Location:
Norderstedt, Germany

Contract duration:
Until September 2024

Position Summary:

Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer's culture and business strategies.

Essential Job Duties and Responsibilities:

Reviews customer purchase orders to assess requirements
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in the ERP system and portal management
Interacts with the different positions and other functions within the organization, such as Sales and Quality to ensure that orders are resolved in an acceptable time frame
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input
Performs research in the ERP system to potentially resolve order issues
Reviews and actions open orders that are pending resolution
For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders
Monitors / Expedites orders with high complexity and urgency
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions
Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
This position will have interaction and cooperation with our warehouse teams at all relevant sites
This position is responsible to support, review and submit invoices
Reviewing invoice clearance in local language
Supporting general management of contracts from endtoend
Responsible for ordering office supplies and replenishment
Responsible for filing documentations and retention of certain documents
Supporting international and national projects as required
Perform other duties and responsibilities as assigned or required

Basic Qualifications (Required Skills and Experience):

2-4 years of related work experience
Experience in Program Management and/or Customer Support
Strong problemsolving skills
Excellent communication skills, both written and verbal
Ability to work in a very fastfaced environment with a high degree of accuracy
Team collaboration and a high degree of flexibility and resilience
Ability to effectively multitask
Ability to manage multiple and competing priorities

Preferred Qualifications (Desired Skills and Experience):

Education:
Associate Degree or higher in Business or related field of study (preferred)

Aerospace experience (preferred)

Boeing is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Work Location:
In person