Team Lead - Munich, Deutschland - Inventronics
vor 2 Wochen
Beschreibung
Are you a highly experienced and motivated professional with a passion for customer service? We are looking for a Team Lead to join our Customer Service Hub, overseeing a team of 5-7 professionals and ensuring customer satisfaction across our range of products, solutions, and services.
Responsibilities:
- Oversee and manage the Customer Service Hub for the DS EMEA region, specifically Germany and Italy, ensuring team members work in alignment with the mission, tools, and processes.
- Coordinate with incountry managers and staff working in other legal entities.
- Define, monitor, and evaluate performance targets and KPIs for all team members, in alignment with Country Heads.
- Contribute to defining and monitoring spending targets for the Hub, including operational and nonoperational expenses, and coordinate with superior(s) and/or Country Heads for planning and execution.
- Support the definition and rollout of IT tools used by the Hub, in coordination with colleagues in Sales, Sales Operations, Finance, Accounting, Supply Chain, Logistics, and IT.
- Serve and manage a select group of preassigned customers, handling various customer service tasks such as:
- Order management (account receivables, delivery dates, consignment stocks, credit notes/commercial returns, blocked orders resolution)
- Pricing (price maintenance in SAP, transfer prices, spreadsheets)
- Customer management (new customers, customer material numbers, maintenance of customer data)
- Financial management (credit limit, deductions, advance payment, open invoices)
- Reporting and escalating issues when necessary.
Job Requirements:
- Bachelor's Degree plus an advanced degree or equivalent relevant experience.
- 8+ years of experience in Customer Services or accounts receivables processes.
- Minimum 5 years of experience in salesrelated processes and tools, with a focus on transactional activities.
- Minimum 5 years of general management experience.
- International exposure and experience working with colleagues and customers abroad.
- Fluency in English and German, both written and spoken. Knowledge of other languages is a plus.
Skills:
- Indepth knowledge of customer and business requirements.
- Strong business process acumen.
- Proficiency in MS Office and advanced user skills in processspecific parts of standard Oracle ERP/CRM.
- Excellent problemsolving, communication, facilitation, and negotiation skills.
As a Team Lead, you will be expected to embody these values and contribute to a culture of innovation, trust, and mutual respect.
We are an equal opportunity employer and value diversity in our company.We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary: 68,000.00€ - 74,000.00€ per year
Work Location:
Hybrid remote in 85748 Garching
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