Service Coordinator - Idstein, Deutschland - Motorola Solutions

Motorola Solutions

Geprüftes Unternehmen

Idstein, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Overview
At Motorola Solutions, we believe that everything starts with safety.
Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play.

Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview The United States Federal Government Markets Division Europe is part of the Motorola Solutions Services Organization, which provides customer support to Europe, the Middle East and Africa.

Our team supports customer design, implementation, support, security, and management of DoD systems and subscribers.

Our goal is to deliver service solutions to Federal Government customers for their deployed systems allowing them to focus on their mission.

The organization operates as a close knit team with a keen focus on customer support.

Job Description:

The Customer Support Assistant for the USFGMD Europe, Middle East, & Africa EMEA is responsible for the daytoday administrative requirements for the Federal Service organization.

Assisting in with administrative contract functions which promote Service growth.

Answering phone calls and coordinating service appointments

Process customer and internal orders

Effectively utilize all available business tools, to ensure the Federal Service and Solutions Team can correctly invoice and bill customers in a timely manner.

Work with the respective US service support teams, responsible for ensuring billings and Invoices are properly inputted into the U.S.

Governments WAWF Billing system which ensures the processing and renewal of Federal Service contracts are accurate and timely.

The incumbent shall agree to work under the Motorola GmbH flexhour guidelines to complete critical tasks, especially during either monthly or quarter corporate financial closes.

Work closely with the support teams to ensure contracts are loaded correctly and on time

Tracking of invoices to ensure revenue flows to the correct departments

Assist with tracking tools to ensure revenue is being properly accounted.

Maintain up to date status of all Service Non Recurring and Recurring contracts to include both contract specific and customer data.

Maintain a current and comprehensive Master Spreadsheet on all customer locations where teams provide services.

Log incoming and outgoing equipment into depot for repair into theasset management system

Parts ordering to ensure proper inventory on hand and for special projects

Participate in Motorola University online training to ensure that all Motorola Solutions employee courses applicable to this position are completed.

Basic Requirements
Customer Support Assistantshould have a minimum of 1 year Contracts Management experience andor related activities. In addition to the relevant credentials and background, the position holder should also bring the following core competencies

Effective communication skills verbal, written and presentation.

Must be able to speak and write fluently in English andGerman main language is English, but must be able to interface with German vendors.

Ability to provide exceptional customer service to external and internal customers.

Strong problem solving and investigative skills.

Ability to set priorities and meet deadlines.

Possess a strong working knowledge Microsoft Office

Must work well in team environments and assist in promoting efficiency and harmony in the organization.

Ability to work unsupervised.

Good time management skills.

Travel Requirements

None

Relocation Provided

None

Travel Requirements
Relocation Provided
Position Type

Referral Payment Plan No