Technical Systems Support Specialist - Stuttgart, Deutschland - AnyDesk Software GmbH

AnyDesk Software GmbH

Geprüftes Unternehmen

Stuttgart, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Stuttgart, Germany

Business Systems

Full-time

About Us:

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions.

Today, AnyDesk builds a platform technology to reinvent the internet.
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Join us in shaping the future of software technology

What we are looking for:

To help us on our mission, we are looking for a talented and highly ambitious Technical Systems Support Specialist. In this role you will,

Partner with our internal customers (customer facing teams) to effectively resolve technical issues through different communication channels
Develop best practices for recurring problems, together with your team
Collaborate within and outside of your team to support broader business objectives
Advise the internal user about our tools taking into account their business requirements
Customercentric mindset with a passion for delivering exceptional service
Ability to create and maintain documentation for troubleshooting procedures and solutions
Authorization management, implementation of use cases and system adjustments with the dedicated departments

Basic Qualifications:

- through, can-do attitude, and exceptional communication skills both written and verbal

First work experience in a customer contactcentred area
You work independently and communicate effectively and proactively with your team
Confident personality with good technical comprehension and a passion for learning and growth
Ability to see things from the user perspective
Fluency in written and spoken English, German is a plus
Critical thinking and problemsolving skills to diagnose and resolve complex technical issues
Proactive approach, eye level communication & flexibility
Strong verbal and written communication skills to effectively communicate technical information to nontechnical users

Preferred Skills and Experience:

Experience in administration of any CRM or ERP system
Understanding of technical topics, such as: interfaces, distributed systems, networks, protocols etc.
Interest in administration of NetSuite

What we offer:

Flexible working hours
Potential for personal and professional development
A fun, creative and supportive team
Be part of a fast growing company with a lot of opportunity for advancement
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That's exactly why we're looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

Vertriebsteam kontaktieren:

At AnyDesk, we want to provide the best experience and most innovative technology to all our users and customers. Our team will be operating on reduced holiday hours during this time.