Technical Specialist - Mannheim, Deutschland - HCL Technologies

HCL Technologies

Geprüftes Unternehmen

Mannheim, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Mannheim

2.5-5 Years

Germany

Job Description (Posting)

While there are enough reasons to join us, our recent #TopEmployer2023 recognition is a strong testimony of what's in store for you when you choose to join us.

Be part of a culture that always helps you shine.

When you are part of a $10 Bn company that's been voted as the Top Employer by Forbes, you know you can take a few things granted.

Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better.

At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

HCL Technologies - HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

HCL also takes pride in its many diversity, social responsibility, sustainability initiatives.

Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 159,000+ 'Ideapreneurship' across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Role:
Desktop Support Engineer - L2

Location:
Monheim, Germany

Employment Type - Permanent

Job Requirements

Skills:

Good/Excellent Verbal and Written English Communication Skills
Excellent teamwork skills
Dedication to customer service Installation and configuration
Desktop / laptop/ Printer/ Server/ Networks etc.
Substantial experience in Notebooks and Printers management
Supporting Windows core technologies
Collaboration experience including remote control of PCs and video conferencing knowledge
Deliverables to include ensuring the proper levels of run and maintain support
Strong Microsoft Office skills (Outlook, Word, and Excel)
Thorough understanding of Outlook's calendaring tool
Microsoft Office Suite, Windows Operating Systems, VPN client software (Cisco Anyconnect, Symantec VIP Access for Mobile Devices), Remote Desktop tools (Bomgar)
Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
Ability to work under a heavy stress environment.
Ability to interact with vendors and suppliers to provide problem resolution in a timely manner.
Proficiency with LAN/WAN troubleshooting
Ability to perform root cause analysis and determine appropriate course of action based on result
Background security check is mandatory

Job Description (Posting).

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-FSS-Desk Side Services

Employee Group

Business Line FT

City

Mannheim

Entity

INFRA
Auto req ID

1173743BR

Expected Date of Closure

T00:00:00Z

Reporting Manager Designation

ASSOCIATE GENERAL MANAGER