Hw-germany-raunheim-dse 1-replacement secured Site - Raunheim, Deutschland - ESP Global Services

Beschreibung

Successful applicants will have 2+ years' experience providing technical support

• Applicants must be German nationals and willing to work in a secured site
• Written and spoken English to a business fluent standard.

About the Job:

The future is what we make it.

Join our team and be part of a supportive and collaborative team with a can-do attitude, delivering world-class end-user support to our awesome customers.

You'll be part of a European-wide delivery team supporting our customer who is a global advanced-technology company that manufactures aerospace and automotive products; residential, commercial, and industrial control systems; specialty chemicals and plastics; and security and engineered materials.

What will you do?:

• Respond to incidents and service requests from customers and manage them to a successful solution.
• Deliver hard and soft breakfix services for laptops and desktops all over the site.
• Provide standard and approved hardware and software support and maintenance on desktop devices.
• Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
• Check security profiles and antivirus software on all desktop devices and take appropriate action when security requirements are not met.
• This role will be working Monday to Friday in Raunheim from 08:30am to 17:30pm.

What will you bring to ESP?

• 2+ years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues.
• Skilled in deskside support and PC break/fix including basic administration of Windows O/S.
• Command of the German and English language. Languages are evaluated during the selection procedure.
• Ability to work under pressure.
• Good knowledge of and experience with Microsoft desktop software and operating systems
• Knowledge of wireless networking
• Understand network protocols, server hardware and configurations, or other IT qualifications.

If you are.

• Are proficient in English & German language to B2 level.
• Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:


Personal & Professional Development

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.


Salary:

• We offer a competitive range based upon suitability or experience and 25 days Holidays.

Benefits:

• ESP Learning
• Perkbox Discounts

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.