Customer Service Representative - Neu Isenburg, Deutschland - Dupont

Dupont

Geprüftes Unternehmen

Neu Isenburg, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

The Customer Service Organization at our location in Neu Isenburg (Rhein-Main-area), Germany has an opportunity for

Customer Service Representative (M/F/d)

The Customer Service Representative is the interface between customers and multiple business and functional partners to deliver exceptional service to customers and profitability to Dupont.

The responsibilities include:

Order Receipt & Handling routine and nonroutine customer order activities for International Accounts, following up on samples, complex order entry, utilizing and following work processes, business sales policies, business strategy, and best practice to ensure high quality service and in compliance with SOX throughout the whole order cycle
Anticipation of customer expectations and identification of best solution or alternative
Differentiate between customer requirements and Dupont offer; choose the best/cost effective solution
Actively contributing to the business goals, in particular for Customer Service
Understanding of the supply chain and produce product process and work closely with the functions involved
Manage change and improve current Customer Service processes where necessary
Strong interface and daily interaction with internal partners, e.g. specialized teams, Logistics, Supply chain, Credit etc.
Work closely together with the Commercial function and Account teams;
In the event of a service failure look for immediate best solution for the customer and initiate corrective actions via the Complaint process.
Take over administrative work for CS Organization.

Your profile:

Commercial education such as Speditionskauffrau/mann, "Industriekauffrau/mann" or Commercial Bachelor degree
Relevant experience in customer service
Prior SAP knowledge is advantageous
Fluent
German and English language skills required. Any other language is an asset
Experience in Sales Force is a plus
Good computer skills (Microsoft Office)
Team player
We are looking for a person, who is proactive in handling customer service/order fulfillment tasks, handles stress situations well and is able to multitask.
Applicants should have a strong customer focus inquisitive curiosity, an open mind and a desire to succeed are important.
Experience in administrative processes required