Customer Happiness Agent - Frankfurt am Main, Deutschland - LILLYDOO GmbH

LILLYDOO GmbH
LILLYDOO GmbH
Geprüftes Unternehmen
Frankfurt am Main, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
as of now | part time (28 hours per week) | limited contract (in the first year)


For your flexibility we offer this job in 95 % mobile working. You can live in Germany and practice this job conveniently from anywhere. We also offer up to 70 days mobile working in foreign countries. 5 % of that time are planned to have trainings or very important team meetings, which would happen onsite.

YOUR MISSION AT LILLYDOO CUSTOMER HAPPINESS


Together with your colleagues you create a feel-good atmosphere for our customers in constant contact with our international Customer Happiness Team.

In your daily duties you take care of 1st Level Support inquiries via calls, chat and E-Mail. Furthermore, we offer you an open environment to evolve and implement your ideas.


WHAT WE OFFER YOU

Flexibility and Work-Life-Balance:

  • 30 days vacation
  • Mobile working as you like and up to 70 days mobile working in foreign countries
  • Team Events
  • 1 day charity team event
  • Mental health support with OpenUp

Personal benefits:


  • Free diaper subscription for parents
  • Corporate Benefits Account
  • Optionally: MOBIKOor givve Lunch
  • Optionally: givve credit cardor Fitness Firstmembership subsidy (after probationary period)
  • Company pension (20% employer contribution)
  • Relocation assistance and Visa support
  • Jobrad
  • Access to the mentalhealttool OpenUp

WHAT WE ARE LOOKING FOR

  • Experience in a Customer Service Position (Phone & E-Mail correspondence)
  • Joy for the contact with customers and enjoying team work
  • Service
- and solution-oriented working method

  • Willingness to work on Saturdays
  • Very good French and Italian language skills (C1/C2)
  • Good knowledge of English

WHAT MAKES YOU STAND OUT
- additional language skills (German, Spanish or Dutch)

  • Experience with the common Microsoft Office Programs

IMPORTANT JOB INFORMATION

  • Working hours are distributed from Monday
  • Friday
  • Between 8:00 a.m. and 18:00 p.m.

THESE TERMS SOUND FAMILIAR TO YOU
CustomerSatisfaction #Ticketingsystem #CustomerHappines

  • At LILLYDOO we recruit PRO diversity As matter of course we unrestrictedly follow the Guide to the General Equal Treatment Act (AGG).

Art der Stelle:
Teilzeit

Arbeitsstunden: 28 pro Woche


Arbeitsort:
Zum Teil im Homeoffice in 60314 Frankfurt am Main
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