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Premier Technical Support Specialist - Essen, Deutschland - Lenovo

Lenovo

Geprüftes Unternehmen

Essen, Deutschland

vor 1 Monat

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

General Information:

Req # Career area:
Services
Country/Region:
Germany
State:
North Rhine-Westphalia
City:
Essen
Date:
Tuesday, March 21, 2023

Additional Locations:

Germany

Baden-Württemberg
Stuttgart

Germany

North Rhine-Westphalia
Essen

Why Work at Lenovo:

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that's brighter and more inclusive.

And we go big. No, not big—huge.
We're not just a Fortune 500 company, we're one of Fortune's Most Admired. We're in 180 countries, working with 63,000 brilliant colleagues and counting. And we're known for the world's most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.
The one thing that's missing? Wellyou...

Description and Requirements:

This role directly reports to our Technical Support Manager in Germany.

Day-To-Day Tasks:

Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware/software faults and provides a solution
Working with the Technical Account Management team to monitor and tracks issues to ensure a speedy resolution.
Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own 'open case' workload and drive to closure.

Position Requirements:

3+ years of experience in Client Technical Support roles.
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Technical Knowledge on the client (Notebook, Desktop, & Tablets)
Business Fluent English and German

What Lenovo can offer You:

An open and stimulating environment within one of the most forwardthinking IT companies
Opportunities for career development & growth
Access to training for personal development
An international team with a high focus on Gender Diversity
Attractive compensation package above market expectations

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.- Check out the video, our DACH team created, to give you an insight into the Lenovo culture We are looking forward to talking to you_

_ Youtube Video_

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class._

Additional Locations:

Germany