Global Customer Director - Bonn, Deutschland - DHL

DHL

Geprüftes Unternehmen

Bonn, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development.

We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit.

We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

Job Purpose:

We are looking for a Global Customer Director (GCD) who will take care of one of our major Renewable Energy customers in the EMEA region.

As a GCD, you will be responsible to build customer value through strong relationships, building on our global partnership with the customer using aligned strategies & approach resulting in a sustained profitable growth for DHL.

Principal Accountabilities:

Strategic customer engagement & planning

Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges
Create future opportunities by translating customer needs & business trends into potential solutions
Link senior DHL executives with account counterparts at board or senior management level

Relationship & opportunity development

Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topics
Proactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilities
Manage the renewal agenda in a proactive manner at a global and regional level

Preparing, winning & implementing the deal

Create and present high complexity solutions to customer demonstrating clear business & solution fit
Ensure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI
Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer

Service management & account maintenance

Act as key contact for customer and channel the communication to account teams and DHL internal functions
Support effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction yearonyear

Strategic Thinking & Targeting

Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buyin for the same
Proactively identify best fit opportunities for DHL across regions/products/solution

Selling & Influencing

Develop & articulate business and solution fit that reflects customer's requirements, sector & product knowledge
Develop proposals that adhere to internal guidelines & commercial standards
Prepare for commercial discussion by identifying customer's buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor's position

Developing Commercially Viable & Innovative Solutions

Proactively offer xdivisional solutions that leverage all relevant products & capabilities of DHL divisions
Engage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and external
Understand key DHL & customer's business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macroeconomic environment

Working Across the Business

Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale
Involve relevant CSI & divisional key stakeholders & secures buyin & support for CDP, solution offering and implementation

Knowledge, Skills and Experience:

Bachelor's degree or Master Degree in related discipline and at least four years of professional experience in the area of business OR equivalent knowledge and longtime professional experience
University degree in Business, Logistics or related

years' experience in Logistics Industry, Service Industry, within the sector or with the Customer

5 years' experience with one or more DPDHL divisions in regional/ global environment
710 years' of commercial management experience
5 years' Consultative Selling experience working at board level in an international environment
5 years' experience in solution design, operational, performance and project management
Excellent analytical & problem solving skills
Effective presentation & facilitation skills
Excellent business English (written and oral)
Structured work approach
Internation