Customer Success Specialist - Berlin, Deutschland - Hailey HR

Beschreibung

Take the chance to be a part of an exciting journey when Hailey HR opens up a brand-new market in Berlin As the very first Customer Success Specialist in Berlin, you will be a key player in the company together with the sales team on site from day one
- this is an opportunity you don ́t want to miss out on, for sure


About the company

Hailey HR is a SaaS HR-tech scale-up founded in Sweden in the spring of 2020 by a group of engineers and entrepreneurs with many successful companies in their portfolio.

In early 2020 the founders were looking for an HR system for one of their own companies and found out that it was a lack of modern, user-friendly, and GDPR-compliant systems out there so decided to build the HR system they were looking for

Today, the company consists of a team of 46 employees with experience within both HR and tech with a mission to help companies modernize the way HR departments are working.

Since Hailey has grown so fast and reached such success in Sweden we have decided to go abroad and try our wings in Germany.

Therefore, we are so excited for you to join us at our new office in Berlin


About the position

As a Customer Success Specialist, your main area of responsibility is to manage the implementation of the system at Hailey's German customers, to develop the customers' way of working, and to help our customers to digitalize their HR processes.

Together with your Customer Success team in Sweden, you are responsible for the customers' onboarding in the system and further development, as well as ensuring that the customers get a world-class experience.

After a customer decides to use Hailey HR, the sales department hands it over to the CS team, where you lead the customers from planning to start-up, and then continued throughout the entire implementation journey.

The role requires internal collaboration since you as a Customer Success Specialist will be the expert in the system.

In collaboration with the developers, you make sure that the features we release are in line with the customer's requirements.

In collaboration with sales, you ensure that the handover takes place seamlessly and that expectations are met.

In the role, you will initially support the Customer Success Manager and the team with the daily work in the various customer implementations and eventually develop to be able to lead your own customers from start to finish.

Together with the team, you are the bridge between Hailey's development team and the customers and work actively to improve and develop the system so that it becomes the absolute best system on the market


What you need to succeed

• Postsecondary education or equivalent work experience from a similar role in sales, HR, or project management
• Good system skills
• You speak and write German fluently, and master English on a Professional level

Hailey HR is looking for a person who is driven, structured, and has an eye for detail. You are not afraid of challenges and like to work in teams as well as independently and most important
- you like to work closely with customers helping them reach their full potential in the system. Therefore, we believe that it is important that you find it easy to create trust through your social skills and your knowledge of Hailey's system. Routines and processes are something we create together since we are a new and growing company, which means that change and development are part of everyday life.

Finally, you get motivated by the challenge of working at a fast-growing and innovative scale-up company


Additional information

Start date:
As soon as possible

Location:
Berlin