Head of Customer Care - Berlin, Deutschland - Enter

Enter
Enter
Geprüftes Unternehmen
Berlin, Deutschland

vor 2 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
For a better future.

Our mission is to decarbonize homes by making home retrofits easy and accessible for everyone We've raised 20 Mio. € from top-tier investors like COATUE & Target Global to make a carbon neutral home reality. Enter allows homeowners to make the best decision regarding the energy efficiency of their homes.

Build the future with Enter.

Your mission

  • Develop, implement and drive a comprehensive customer success strategy
  • Structure and analyze customer's feedback to identify areas of improvement
  • Scale our CS activities by implementing the right tools and processes
  • Initiate cross functional projects to improve customer experience and retention
  • Developing KPI reports with the BI team and keep an eye on the entire process
  • Working closely with the management and founder team

Profile:


  • Degree from a top university
  • Several years of work experience (top tier statup)
  • Relentless approach to solving problems
  • Comfortable learning quickly and iterating
  • Ability to work well individually or in a team
  • Fluent German speaker
Why us?


Benefits:


  • Competitive salary and a stock options
  • Many paths for career development and personal growth
  • 1:1 Coachings & Workshops
  • Budget for continuing education
  • Work with top talent and benefit from limitless learning opportunities
  • Fully expensed tech setup to match your needs
Culture & Values

We rely on open and transparent communication and work with an exchange on eye level and in short decision-making processes.

Passion, action, optimistic mind-set, and transparency are the core values that drive us every day.
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