Quality Assurance and Assessment Officer - Berlin, Deutschland - Chartered Institute of Arbitrators

Beschreibung

Job description

Job Title:
Quality Assurance and Assessments Officer


Date:
March 2023


Reporting to:
Head of Quality Improvement

Location:
Berlin, Germany (Hybrid - mainly working from home with 1 day per week in co-working space in Berlin and occasional travel to the London office) or London, UK (Hybrid - minimum 1 day per week in the office)

Overview

CIArb is passionate about promoting a harmonious society, helping people and organisations avoid, manage and resolve conflict through our global network of over 18,000 members.

We are the leading global professional membership organisation representing the interests of alternative dispute practitioners worldwide. As a not-for-profit, UK registered charity, CIArb works in the public interest through an international network of 41 branches.


Job Overview:

The Quality Assurance and Assessment Officer will play a key role in supporting the centralised assessment process and implementing relevant quality assurance measures to ensure high quality assessment delivery.

The post holder will support the Head of Quality Improvement in implementing relevant aspects of the quality improvement plan.


Key Responsibilities:

• Contract CIArb assessors and moderators for assessments using the department's Approved Faculty List database
• Manage exchange of assessment scripts between the department and assessors and moderators
• Administer the assessor shadowing process to help grow the pool of CIArb approved assessors
• Complete quality checks on assessor feedback, marks, and pass rates in line with quality assurance guidelines to ensure consistency across modules at a global level
• Record assessor performance and support the administration of the Approved Faculty database
• Work closely with the Head of Quality Improvement to manage risks and address potential quality issues.

Requirements:


Essential:

• Excellent written and verbal communication skills in the English language
• Strong attention to details
• Excellent organisational and timekeeping skills
• Ability to manage multiple projects adhering to logistics, timescales, and deadlines
• Strong sense of tact and diplomacy when dealing with stakeholders
• IT literate and strong experience of using MS Office (Excel), CRM systems, LMS, and databases
• Strong numerical and data skills
• Experience in reporting
• Experience of working in the educational environment, particularly with respect to assessment organisation and delivery
• Experience of working in quality assurance

Desirable:

• Experience of working in a membership organisation

Summary terms and conditions

Contract:
Full-time, 12 months Fixed term


Salary:
Equivalent to £ 32,000 per annum


Other Benefits:

• PerkBox (employee money saving platform)
• Flexible working hours core hours
• EAP (Employee Assistance Program)
• Wellness and Social incentives e.g. Christmas party, summer party, International day, Charity events
• Learning and Development opportunities
• Enhanced Family policies

Location:
CIArb Head Office, 12 Bloomsbury Square, London, WC1A 2LP

Notes:
We are keen to encourage applicants from all identities and walks of life.

Closing date: 6th April 2023

Working hours and flexible working

Equality and diversity
Ciarb welcomes enquiries from everyone and values diversity in our workplace.

A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

Protecting your information
We are responsible for deciding how we hold and use personal information about you.

We comply with data protection law and principles and a copy of the privacy notice for job applicants can be found here.

Art der Stelle:
Befristeter Vertrag

Vertragsdauer: 12 Monate


Arbeitszeiten:

• Montag bis Freitag

Flexible Sprachanforderungen:

• Keine Deutschkenntnisse erforderlich

Sprache:

• Englisch (Erforderlich)

Arbeitsort:
Vor Ort