Desk Side Support - Erlangen, Deutschland - Iron Systems

Iron Systems

Geprüftes Unternehmen

Erlangen, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Date Posted:

4/13/2023

Job Function:

Software Development

Location:

Erlangen
DEU

Offered Salary:

Competitive

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems.

For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services
Experience : 2.

5-5 Years
-
Qualification : B.Tech

Desktop Technician will provide day to day local
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution.
Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a projectbased environment requiring flexibility and teamwork.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months years of IT experience. Windows 710, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting,
Enterprise antivirus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices,
Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting and problemsolving skills.
Proven ability to multitask, effectively determine priorities and meet SLA s.
Excellent communication relationshipbuilding and internal customer service skills.
Adaptable and flexible in a fastchanging industry and work environment.
Willing to work offhours and weekends when required for projects or emergency support.