Guest Relations Ambassador - Ingolstadt, Deutschland - Value Retail

Value Retail

Geprüftes Unternehmen

Ingolstadt, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Guest Relations Ambassador

Ingolstadt, DE, Full Time
Guest Relations Ambassador (M/F/d)
Ingolstadt Village

***:

You will represent Ingolstadt Village as Hospitality Ambassador and ensure that all guests receive a 5star luxury hospitality service during their visit at Ingolstadt Village. You will deliver and promote all services and Village activities.
You have a strong experience with international guests and have a full understanding of 5* guest services requirements as you have worked in a 5star hotel or restaurant and know how to organize and serve High-Networth guests.
With your adaptability, very good German and English language and strong interpersonal skills you will provide the personalised and memorable hospitality experience that will delight our visitors.

KEY RESPOSIBILITIES:

You demonstrate an inherent understanding of guests needs and a passion for delivering excellent standards in service and hospitality.
Offer the ultimate visitor experience by being luxury ambassadors for hospitality and guest services
Act as waiter and receive guests (warm and luxury welcome, concierge services, deliver F&B offer)
Promote a range of innovative and efficient 'concierge style' services including: Handsfree Shopping Service, valet parking, airmiles redemption, transport services such as Shopping Express daily coach service
Promote the current exhibition/ marketing and tourism campaigns to our guests (On certain occasions, you will sell some showcased items or artwork pieces)
Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village
Manage the lounge area and ensure all requirements for daily operating and events (logistics, lounge calendar management, F&B and collateral inventories, taxi bookings, external supplies, communication with involved teams, hospitality)
Follow up of invitations and central point of contact for the event attendees
Ensure that Ingolstadt Village standards, procedures and policies are adhered to at all times

PROFILE:

Be engaging, dynamic, proactive, informative and teamplayer.
Capability to think creatively on guest feet and provide flexible and innovative solutions to daily challenges and opportunities.
Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
Solid understanding of the international luxury customer and their cultural norms and values
Ability to assist in projects and to work effectively within a team, as well as act autonomously
Knowledge of branding
Experienced in delivery service
Strong interpersonal and communication skills
Attention to detail, responsible and able to work without close supervision
Wellorganized
Ability to multi task and prioritize
High level of service
Very good German and English; any other languages are benefitial