Performance and Operations Lead Viiv Germany and - Munich, Deutschland - GSK

GSK

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Site Name:
Munich - Office, Switzerland - Muenchenbuchsee Bern

Posted Date:
Mar

Performance and Operations Lead ViiV Germany and Switzerland:

ViiV Healthcare is a global specialty HIV company, the only company that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV.

ViiV is highly mission-driven in our unrelenting commitment to leave no person living with HIV behind.

We do this by being a trusted partner for all people living with and affected by HIV.Our aim is to think, act, and connect differently through a focus on education and treatment.

We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count.

We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care.

We will push through every challenge until HIV/AIDS is eradicated.

ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition.

We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV pandemic.

We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients.

Our work culture is fast-paced, diverse, inclusive, competitive, and caring.

But ViiV isn't just somewhere to work - it's a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are eager to make a difference.

While we have been improving lives of People Living with HIV (PLHIV / patients) for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.

The function acts as a direct report to Hub GM and will be leading the Operations and Performance team in ViiV Germany and Switzerland.

The role has a specific focus on supporting the delivery of the ViiV Europe Ambition in ViiV Germany and Switzerland and will lead a team responsible for turning insights from multiple data sources into actions which accelerate uptake for our two priority products Dovato and Vocabria + Rekambys.

The team is the engine which inspires and mobilises Marketing, Sales, and medical teams to prioritise activities based on data-driven insights on customer, account, national, regional, and global level.

The Operations and Performance Lead sits in the Hub Management Team and is accountable for Performance tracking and visualisation, Market insights, Omnichannel (Customer experience (Cx), Sales prediction models, etc.), Digital Data & Analytics (DDA), and Capability interventions.

The role involves leadership of 4-6 direct reports and 2-4 indirect reports (SLA with GSK, support functions), matrix/cross-functional-operations within ViiV, as well close collaboration with GSK in both Germany and in Switzerland.

Key Responsibilities
This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:

Performance tracking and visualisation

Establish clear link between Ambition, Business plan & Monthly Performance Reviews, and align performance management across the LOC (Multiskilled team meetings
MSTs, local Performance meetings, etc.) enabling tiered accountability, objectives setting and escalation management.
Leading on integration of LOC and Europe performance management and reporting processes (KPIs, dashboards, etc.), including data validation and analyses, for the purpose of actionoriented performance meetings and organisational focusing to improved competitiveness.
Strengthen the outcome dedicated performance behaviour in our business culture.
Continuously improve LOC Monthly Performance Review Process across (MPR) with clear & aligned lead and lag KPIs across the LOC teams. Ensure reporting and driving performance a seamlessly connected to release energy on external focus.

Market insights, Omnichannel, DDA

Lead on market research deployment as well as targeted research projects which would enable collection of deeper insights on market and customers.
Translated data collected via multiple sources into suggestions and actions that would grow organisation competitiveness.
Lead DDA team by ensuring delivery of key projects at pace and with measurable business impact, in a balanced BAU & experimental approach. Ensure data validation, visualisation, and translation (analytics).
Execution excellence partnering and orchestration of all commercial owned analytics as account performance based on PHS-Data, Sales Force target setting and incentive as well as provision of optimal analysis tools (including on Power BI).
Lead the Customer Experience prog