Support Specialist, Payments - Berlin, Deutschland - Lightspeed Commerce

Lightspeed Commerce

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Lightspeed is seeking a fluent German speaking customer service-oriented individual to provide remote full-time technical assistance for our popular Payment Systems.

The Payment Specialist will be counted on to provide support to our customers and our internal Frontline agents who will be primarily receiving incoming calls from our customers.

What you'll be responsible for

Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Liaise with team leaders to best handle day to day situations to better customer experiences
Handle miscellaneous duties and responsibilities as defined by management

About our team
The Payments support team is made up of foodies, musicians and expert troubleshooters.

We work hard and play hard, celebrate everyone's passions, and help guide our colleagues to do the best work of their lives.

If you are looking for a close-knit and hardworking team then you've come to the right place

What you'll be bringing to the team

12 years of customer service experience
Excellent verbal and written communication skills in English and German
Ability to handle outbound telephone calls
Effective telephone communication skills, with the ability to convey a customerfocused attitude
Capable of managing multiple internal chat communications
Proven experience in managing multiple priorities in a fastpaced environment
Powerful organizational and decisionmaking skills
Proven troubleshooting skills
Openness to be working weekends and holidays

Even better if you have, but not necessary

Computer hardware and networking experience
Experience working with Payment Systems or in the payment processing industry
Working knowledge of Mac OS X
French language skills, written and verbal
Retail/Restaurant or eCommerce experience

Who you are

We look for problem solvers that do not shy away from learning
You have a passion for creating great customer experiences
You have great problemsolving skills
You are selfsufficient and work well in a team environment
You can adapt easily to a constantly evolving role

What's in it for you

An environment that encourages initiatives and leadership
Fun activities with your teammates be part of the Lightspeed Community;
Work with highly talented people who are as passionate about their craft as you are
Tons of growth opportunities in technical, people management or customeroriented roles
Amazing benefits & perks, including company equity for all Lightspeeders

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.