Customer Service Dutch Streaming Platform - Berlin, Deutschland - Workstation Customer Care

Workstation Customer Care
Workstation Customer Care
Geprüftes Unternehmen
Berlin, Deutschland

vor 4 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Employee
Beschreibung

While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network.

Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film online.

Ofcourse, the offer is diverse ranging from various flat rates as well as pay-by-view options.


For the Customer Support of the subscription paying customers, we are looking for several experienced customer service reps (M/F/d) who take care of their questions and requests.

The Dutch customer service / customer support is in charge of written and telephone enquieries on the following topics:


  • Activation of the trial subscription
  • Awarding bonuses for new customers
  • Explanation of the different compensation options
  • Invoice clarification and crediting
  • Maintenance of customer master data (address, bank data)
The following skills are required for the Dutch customer support:

  • Service and customer oriented
  • Affinity to commercial issues
  • Interest in modern remuneration systems
  • Willingness to continue to develop the Dutch market
  • Willing to work in shifts
  • Fluent in Dutch and English
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