Customer Experience - Ettlingen, Deutschland - Bruker

Bruker

Geprüftes Unternehmen

Ettlingen, Deutschland

vor 46 Minuten

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Overview:
Bruker Coorporation's companies belong to the world's leading analytical and measuring instrumentation manufacturers in the sector of life sciences.

For the last 60 years Bruker has been fulfilling one single purpose: to deliver the best technological solution. Today, more than 7,000 employees worldwide are working on this challenge, in over 90 locations in all continents.

Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of comprehensive solutions in Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).

We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.

Responsibilities:

Purpose of the job:

The Customer Experience and Quoting Specialist is the face to our internal and external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry to order entry to cash communication.

Responsible to receive, track all incoming inquiries from our internal & external customers
Prequalify and assign the inquiries to the relevant parties
Provide internal Sales & Service Support

Duties:

_ The role is responsible for the following Functions:_
External Customers Inquiries

Collect and document data (Contact details, system details, topic )
Assign inquiry to the relevant party (Sales, Service, others )
Support with end to end communication
Provide recommendations for accommodation & travel directions to Bruker locations

Sales & Service Support

Support with tender submissions including collation of commercial documents
Support by creating quotations (systems, accessories, spare parts, consumables, service agreements, relocations, repairs, & any billable service)
Work closely with the team of technical experts to ensure feasibily of quotes when necessary
Document Support (collect, filin, submission of external or internal documents required by customers and / or auditors)
Support the cash collection process : Communication with banks (Letter of credits, bank guarantees), invoice distribution (customer portals submission )
Coordinate returns of defective material to repair centers
Close cooperation with the order processing team
Support for the same features in other regions when language permits, backup
Development of excellent working knowledge of Bruker products
Other tasks that broadly correspond to the above tasks and objectives
All other tasks related to improving effectiveness

Business Travels:
less than 10% within EIMEA

Qualifications:

Required Qualifications & Hardskills

High school diploma or equivalent required
Significant experience in Business administration
At least 3 years handson experience on SAP ERP
At least 6 months of experience in the field of public tenders
Excellent written and oral communication skills in German (Fluent) & English (B2)
Any additional European langage appreciated
No visa disqualification from US or EU
Able to build knowledge of the hardware configuration of our major hardware product lines (Magnetic Resonance or Imaging products) to support the sales and service organization in preparing a quote
Has an understanding and process knowledge of public tenders for capital equipment and has repeatedly and continuously participated in the successful submission of such tenders

Softskills