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Naomi Ouahchi
Guest Relations hospitality manager
Tourismus / Reisen / Gastgewerbe
To work with people for me its like every day with a new story, more interesting than the other days passed.i feel that i have a mission to make happy ...
Guest Relations Manager
Service Description
A Guest Relations Manager is a professional responsible for ensuring a seamless experience for hotel guests, providing exceptional service, and addressing any concerns or issues that may arise during their stay.
Professional Requirements
To be a successful Guest Relations Manager, one should possess excellent communication skills, be proactive, and have a strong attention to detail. Industry professionals should also be knowledgeable about the hotel's services, amenities, and policies.
Recommended Accreditations and Certifications
Industry professionals may consider obtaining certifications such as the Certified Hotel Administrator (CHA) or the Certified Guest Services Professional (CGSP) to demonstrate their expertise and commitment to the field.
Tips for Choosing the Best Service Provider
When selecting a Guest Relations Manager, consider their experience, language skills, and ability to work independently. It's also essential to assess their knowledge of local customs, laws, and regulations that may impact guest relations.
Questions to Ask Professionals
- What experience do you have in guest relations?
- How would you handle a difficult guest situation?
- What strategies would you use to improve guest satisfaction?
Useful References
The International Association of Hospitality Managers (IAHM) and the American Hotel and Lodging Association (AHLA) are reputable sources of information on guest relations and industry best practices.
Average Prices
The average hourly salary for a Guest Relations Manager in Munich, Germany is between 25.50 and 45.00 euros per hour.
Requesting a Quote
To request a quote for a Guest Relations Manager, simply describe your project requirements, provide necessary details, and wait for service providers to submit their proposals. You can then review and compare their offers to make an informed decision.
Fees for Guest Relations Manager freelancers
The average daily fee for the experienced freelancers is €300.
The fee varies depending on the city in which the are located. For instance, the average daily for a Guest Relations Manager in Munich is €350 while in Berlin is €320 or in Frankfurt is €380.
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