Customer Success Associate Dach - Bonn, Deutschland - LeanIX Jobs

LeanIX Jobs

Geprüftes Unternehmen

Bonn, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

LeanIX aims to become the "Google Maps for Software"
LeanIX enables organizations to continuously transform.

Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 850+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.

We are looking for a
Customer Success Associate** to join our growing team and guide customers through their journey, making them successful.

Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?
Then it is worth reading on

Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing
- and Partner Management teams, you will be working on delivering continuous value.

As a Customer Success Associate at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible.

You will take on full responsibility for Enterprise customers along their journey - from onboarding to adoption, expansion, and renewal.

Customer Success Associate - Enterprise (f/m/d)
Connected remote, based close to one of our offices in Germany (Bonn, Munich).

WHAT IS WAITING FOR YOU?

Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
Take on full responsibility for your 3540 Enterprise customers based in DACH
Build and strengthen relationships with your customers to become their trusted advisor
Develop and expand your accounts by driving product adoption to ensure value add
Work with stateoftheart Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
Add your style to a global, diverse team LeanIX, a fastgrowing tech company and leader in the Enterprise Architecture category

WHAT ARE WE LOOKING FOR?

12 years of experience in in a customerfacing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
Understanding of IT Management and Software Development/Operations in Enterprise organizations
Ability and experience to structure and prioritise your work and work of others
1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
Fluent in German & English