First Level Supporter Wanted - Munich, Deutschland - Lan IT 24 GmbH

Lan IT 24 GmbH

Geprüftes Unternehmen

Munich, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Employee

Beschreibung

Dear Sir or Madam,

We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Munich (Germany)

Start:

ASAP
Full time (Mon-Fri/40 hour )
100% Onsite

Tasks

Processing customer inquiries and problems in the area of IT support
Recording and documentation of customer information and support tickets
Initial contact and first analysis of technical problems
Providing solutions and instructions for frequently frequently occurring problems
Escalation of complex cases to second level support
Monitoring systems and carrying out basic maintenance tasks
Updating knowledge databases and creating instructions for customers
Ensuring a professional and friendly customer service experience
Tracking and monitoring customer satisfaction
Assisting with the installation and configuration of software and hardware

Requirements:

Expert knowledge of IT systems, networks and hardware
Must have knowledge of English & German (written and verbal)
Good problem solving and analytical skills
Customer orientation and friendly interaction with customers
Time management and prioritization skills
Willingness to learn and ability to undertake continuous professional development
Ability to work and collaborate in a team