- Processing customer inquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently frequently occurring problems
- Escalation of complex cases to second level support
- Monitoring systems and carrying out basic maintenance tasks
- Updating knowledge databases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware
- Expert knowledge of IT systems, networks and hardware
- Proficiency in both German and English required
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team
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First Level Supporter wanted - Berlin, Deutschland - Lan IT 24 GmbH
Beschreibung
We at LAN IT 24 are currently looking for First Level Supporter wanted Following Locations.
(1) Frankfurt
(2) Hamburg
(3) Berlin
(4) Mannheim
(5) Köln
(6) Düsseldrof
(7) Aachen
(8) Freiburg
(9) Dresden
(10) Erfurt
(11) Bremen
Start: ASAP
Full time (Mon-Fri/40 hour )
100% Onsite