Customer Service Executive - Duesseldorf, Deutschland - AmerisourceBergen
Beschreibung
- What you will be doing
- Communicate with multiple external and internal customers
- Adhere to all procedures, work instructions, and regulatory requirements in performing the job
- Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc.
- Maintain accurate information regarding shipment status
- Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Post-secondary education or equivalent in a related discipline;
- Minimum of 2 years experience in a warehouse customer service role;
- Strong work ethic, sense of responsibility, high level of attention to detail;
- Proactive customer focus;
- Ability to work in a team and independently as well as with mínimal supervision;
- Ability to multitask in a fast paced environment;
- Selfstarter, efficient, organized;
- Capable of consistently producing high quality work under pressure and in a timely fashion;
- Strong proficiency in order entry systems;
- Excellent problem solving ability; and
- Mandatory ability to communicate clearly in English and German
We offer a competitive total rewards package which includes benefits and compensation.
Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families.
Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit.
Schedule
Full time
Affiliated Companies
Affiliated Companies:
World Courier (Deutschland) GmbH
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
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