Customer Support Specialist - Freiburg, Deutschland - Valsoft and Aspire Operating Group

Valsoft and Aspire Operating Group
Valsoft and Aspire Operating Group
Geprüftes Unternehmen
Freiburg, Deutschland

vor 3 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

Customer Support Specialist - Hybrid -Bötzingen, Freiburg

We are hiring at Freicon Software for a Customer Support Specialist to join our team
We are looking for a qualified full-time customer support specialist for our customer service (M/F/d). Your task is to work on the customer hotline for our software product FILAKS.PLUS.

Our hotline agents play a critical role in customer service as they have direct contact with customers and help resolve problems or answer questions.


Here is a little window into our company: Freicon Software GmbH is a German subsidiary of the Canadian Valsoft Group and one of the leading providers of dealer management systems for automobile and commercial vehicle dealers on the European vehicle market. The focus of the Valsoft Group is on the acquisition and operation of vertical software companies. Since 2015, more than 85 companies have been taken over. Today the Valsoft Group employs over 3,000 people in over 20 countries.

We are a software company with quick decision-making processes and a very pleasant, friendly atmosphere. We offer you training, support in your professional development, attractive compensation, and long-term prospects.


What your day will look like:

  • Answering customer inquiries when operating FILAKS.PLUS.
  • Error analysis and correction.
  • Collaboration with the other team's development, consulting, product management and sales.
  • Documentation and processing of inquiries in the ERP system.
  • Creation of action and process instructions.
  • Collaboration with key accounts and institutional customers.
  • Monitoring of internal hotline processes and increasing support efficiency.
  • Active participation in the continuous improvement of FILAKS.PLUS.

About You:


  • Training in the commercial area and/or in IT or in comparable activities, preferably in the administrative or IT area of a car dealership.
  • Ability to familiarize yourself with a complex software product.
  • Indepth knowledge of using Microsoft products.
  • Database experience: MSSQL (desirable).
  • Ability to identify complex problems and develop solutions.
  • Excellent oral communication skills.
  • Empathy, patience, and resilience.
  • Efficient and independent way of working.
  • Good teamwork skills.
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