Index Client Service Associate - Eschborn, Deutschland - Qontigo
Beschreibung
Qontigo is currently seeking an Index Client Service Associate to join our Customer Experience Group team as a full-time employee, based in our Eschborn,Germany office.
In this role, the Index Client Service Associate will act as first-tier support for clients.These are the main responsibilities for the Index Client Service Associate:
- Answer detailed client inquiries about STOXX and DAX Indexes and methodology.
- Communicate and liaise with internal teams to deliver the best possible client experience.
- Act as the internal voice of clients within the organization by providing client feedback to the Product Management, Sales, R&D, and Operations teams.
- Participate in developing client relationships through proactive followup on issues raised by clients.
- Build and nurture relationships by ensuring relevant information is shared with clients.
- Keep up with current events and trends in the marketplace.
Requirements:
- Serviceoriented individuals with a strong sense of ownership of client issues and an interest in building longlasting relationships.
- Proactive and positive attitude with a "whatever it takes" approach to increase client satisfaction.
- Professional and courteous verbal and written communication skills.
- Eager to learn, develop and execute in a changing corporate environment.
- Ease to adapt to changes with a mindset of questioning the status quo, proposing, and following up on potential process improvements.
- Strong organizational skills with the ability to handle multiple projects under tight, shortterm deadlines as well as to adjust to multiple demands and shifting priorities.
- Ability to work efficiently with diverse cultures on a global team.
- Strong interest in the financial markets and index industry
Benefits
- Competitive salary
- Full benefits package
- Commission + Bonus
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