Customer Resolutions Specialist - Berlin, Deutschland - Tesla

Tesla
Tesla
Geprüftes Unternehmen
Berlin, Deutschland

vor 4 Wochen

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung
Tesla participates in the E-Verify Program


What to Expect


The Customer Resolution team consists of intelligent, driven, and fair-minded individuals who exercise independent, objective judgment and tackle complex business challenges.

This team collaborates to develop innovative solutions that influence Tesla's processes, procedures, and best practices so that all Tesla customers receive exceptional experience throughout the customer lifecycle.

In this role, you will be responsible for streamlining and improving processes, maintaining the integrity of business policies as well as ensuring a world class level of customer satisfaction.


What You'll Do

  • Manage and interface with both customers and internal stakeholders to resolve escalations efficiently, ensuring all involved adhere to deadlines as well as process and policy.
  • Be passionate about customer service and critique processes in the interest of the customer experience
  • Provide guidance and support to local field teams to scale with the rapidly growing customer base
  • Analyse overall performance of an asset, interpret transaction documents, determine financial and operational accountability
  • Knowledge on vehicle systems, partnering with internal teams, including external discussions with consideration for our customers
  • Proactively review assets to determine potential corrective actions, provide field support to ensure actions are completed without challenges
  • Support special projects, field engagements, operational reporting and analysis as assigned

What You'll Bring

  • Great customer service skills, a clear communicator who is able to combine tact with empathy and understanding
  • Experience in customer relationship management (automotive, engineering, legal and/or financial background is a plus)
  • Strong problemsolving skills with great attention to detail
  • Good project management skills with the ability to multitask and summarize complex situations, with the flexibility to adapt quickly to change
  • Expertise in MS Office, with ability to learn new software/tools with mínimal supervision
  • Real Team player: you will work with various stakeholders within the company to find suitable solutions for our customers
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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