Customer Service/order Processing Specialist - Berlin, Deutschland - imc Test & Measurement GmbH

imc Test & Measurement GmbH

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Dein Kontakt für Fragen:

Primary responsibilities:

Receive, QC, acknowledge, and enter purchase orders (from endcustomers, Distributors, and Intercompany)
Place POs to relevant product lines & receive confirmation
Provide Order Confirmation to customer & salesperson following defined process
Communicate delivery status to customers, expediting/escalating deliveries as needed.
Works with sales team and/or customer to resolve orderrelated or customer service issues
Produces and shares appropriate orderrelated reports
Provides feedback to management on workflow improvements
Provide support as needed to sales team (e.g., initial inquiry response, quotation prep)

Required:

3+ years order management/customer service experience
Fluent in German and English
Strong attention to detail & wellorganized
Effective communication skills, written and verbal (including active listening)
Strong PC skills (3+ years experience) to include:
CRM tools (Salesforce preferred)
ERP tools (NetSuite preferred)
Strong initiative and problemsolving skills
Comfortable working across multiple time zones and multiple cultures
Demonstrated experience in resolving customer issues while maintaining polite, professional, customeroriented demeanor.
Willingness to stretch beyond defined jobdescription
Ability to thrive in a timesensitive environment and easily adapt to shifts in priorities
B2B technology industry experience preferred