Customer Care Agent - Berlin, Deutschland - Allright Group

Allright Group

Geprüftes Unternehmen

Berlin, Deutschland

vor 4 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Information:

Tomorrow's Lawyers Digital technologies will change the legal market significantly in the next years. Flightright is at the forefront of Legal Tech Automation.

Since 2010 more than 8,000,000 consumers used our service and Flightright has become the #1 platform for air passenger rights.

We are fast-growing, internationally operating and ready to enter new markets. Shape the future of Legal Tech with us

We, the Operations Team, are the biggest department at Flightright. We are 35 employees with different professional and cultural backgrounds.

Every day we stand up for the rights of our customers and we're their first contact for issues and questions.

With our hands-on mentality and our demand to improve ourselves we always find the best solutions for our customers - even for the most complicated cases.

Due to continuous exchange of knowledge, feedback on a regular basis and respectful treatment of each other, we're able to achieve our goals.

The Operations Team stands for commitment and customer awareness combined with empathy.

Your mission:

You are
responsible for the care of our
French customers
, communication with airlines
and external lawyers*
You consider
incoming customer cases in cooperation with our internal
Legal-Team and our
partner lawoffices
You help to
optimise our
operational processes and bring
new ideas into play
You contribute to
crossdepartmental projects

Your profile:

- (Ideally) You have previous work experience in
customer care

You have
excellent communication skills
You are interested in
consumer protection and are able to
quickly work yourself into new and complex topics
You work
independently and
reliably and you are very
selfmotivated
You have excellent proficiency in
French and you speak
English very well;
German is a plus

Why us?:

We have a
unique corporate culture based on a
strong team spirit
and our company values** we're combining professional structures with a progressive culture

-
Diversity is very important to us We are looking for people
of all
backgrounds, cultures, ethnicities, gender identities, sexual orientations, beliefs, or physical requirements. Whether you come in a suit or barefoot, you are welcome*

With us you're working on a
meaningful product
our mission is to give our customers access to justice*
We have
well established
structures and
procedures while maintaining the flexibility of a
startup. Continue growing with us
We enjoy an
exciting and encouraging
work environment**
Flexible working hours we believe you are
the best
judge to know how to organise your work time
We offer
benefits like: Workshops, learning snacks, home office, flexible working hours and of course fruits, drinks, games and events

About us:

#Tomorrow's Lawyers Digital technologies will radically change the legal market in the next few years
Flightright is at the forefront of Legal Tech Automation in Germany. Since 2010 more than 7,800,000 consumers used our service and Flightright has become the #1platform for air passenger rights. With our subsidiary
Chevalier, we have already successfully entered the employment law market and are currently developing the Flightright group into the full Allright Legal-Tech with our next new subsidiary freem.
freem **will become the leading point of contact in the area of traffic law for traffic participants and partners with legal expenses insurers. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of Legal Tech with us