Shaun Kemp Blog

People have a love/hate relationship with dashboards. · Some say they’re dead (not the case), others can’t live without them. · Done right, they can be invaluable, done wrong they can be too time-consuming. One thing is for sure, there are too many dashboards with too much inform ...

If you're looking to stay ahead of the curve in customer experience, attending one (or more) of these conferences is a great way to do it. From intimate gatherings to large industry events, there's something for everyone. · Here are 10 of the best: · CX1 WORLD · CX1 Automotive & ...

There is a CX challenge that affects 96% of businesses globally. · This challenge is called the Action Gap. · Companies are failing to connect the dots between collecting customer feedback, analyzing feedback, and taking intelligent action that simultaneously closes the feedback ...

How to Quickly Improve Online Reviews, Ratings, and Reputation · As alluring as your company’s marketing efforts may be, you need favorable customer reviews to establish your brand’s reputation and generate more revenue in an already competitive digital marketplace. Less-favorabl ...