Jobs
>
Hagen

    Senior Service Technician - Hagen, Deutschland - EnerSys

    EnerSys
    Default job background
    Ganztags
    Beschreibung

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

    Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

    Job Purpose

    Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

    Essential Duties and Responsibilities

  • Exercising discretion and independent judgment when dealing with critical matters within the organization
  • Administration of the invoices from customers, by approving and coding warranty claims, sales policy claims and customer usage credits
  • Assist in the analysis in ensuring the warranty budget is met
  • Analyze and track trends in warranty
  • Work directly with Engineering and Quality to ensure Quality products
  • Answer warranty inquiries for each product line
  • Exercise discretion and independent judgment when dealing with critical matters
  • Lead projects to solve warranty issues at customer sites
  • Troubleshoot customer field issues with installed charger & battery systems
  • Maintain positive relationships with customers through incident resolution
  • This job has the potential at some locations to Work with Sales and Technical departments to manage processes to resolve customer issues with EnerSys related products on site including Warranty issues and chargeable issues
  • Produce, analyze and maintain the necessary documentation to deliver reports and outcomes to both internal and external customers
  • Work closely with Field Service Engineers to ensure customer requirements and expectations are met and communicated in a timely manner
  • This position could require occasional travel to customer sites
  • Other duties as assigned
  • Qualifications

  • Minimum Qualifications
  • Must have basic English language skills to enable written and spoken communication with managers, co-workers, and auditors
  • Must have basic math skills
  • Strong customer service skills
  • Need strong reasoning abilities
  • Must be familiar with Access and Excel and Microsoft applications and office equipment
  • Must be able to operate a cell phone
  • Strong communication skills a must
  • Must have adequate knowledge of BaaN/ERP System and product and SAP knowledge is strongly desired
  • 4 year Bachelor Degree and/or 2-5 years' experience in the technical field or a combination of education and industry experience
  • Preferred Qualifications

  • Experience in industry
  • BaaN and ERP system knowledge
  • SAP experience is strongly desired.
  • Wichtig für uns sind:

    Selbstständiges Arbeiten


    • Teamorientierung


    • Lernbereitschaft und Lernfähigkeit


    • Hohe Motivation


    • Starke Kundenorientierung

    Dafür bieten wir Ihnen:

  • einen Arbeitsplatz, an dem Sie das Unternehmen, seine Produkte und seine Menschen kennen lernen und Sie tatkräftig am Erfolg eines global ausgerichteten Unternehmens mitarbeiten
  • ein Zusammenspiel von Beruf und Familie
  • Betriebliche Altersvorsorge
  • verschiedene Gesundheitsangebote
  • EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled


  • Enersys

    Service Technician

    vor 13 Stunden


    Enersys Hagen, Deutschland

    Learn More About Our Company · **Aufgabenbereich**: · - Störungsanalyse und -behebung, Wartung und Instandsetzung unserer Produkte in einem festgelegten Gebiet - **aktuell bezieht sich diese Stellenausschreibung auf das Gebiet Baden Württemberg** · - Unterstützung bei Installatio ...

  • Enersys

    Service Technician

    vor 5 Tagen


    Enersys Hagen, Deutschland

    Learn More About Our Company · **Aufgabenbereich**: · - Störungsanalyse und -behebung, Wartung und Instandsetzung unserer Produkte in einem festgelegten Gebiet - **aktuell gilt diese Stellenausschreibung für das Gebiet Stuttgart** · - Unterstützung bei Installations · - und Monta ...

  • ASSA ABLOY

    Service Technician

    vor 6 Tagen


    ASSA ABLOY Wuppertal, Deutschland

    Wir gehören zu den weltweit führenden Herstellern von automatischen Türen für den Personendurchgang und sind Experten in Technologie und Vertrieb. Unsere Gruppe ist Teil von **ASSA ABLOY Group** und hat ihren Hauptsitz in der Schweiz. Wir sind spezialisiert auf die gesamte Bandbr ...

  • Emerson

    Service Technician

    vor 1 Woche


    Emerson Duesseldorf, Deutschland

    Diese Rolle ist unerlässlich, um Kundenservice und Kundenbindung gemäß der definierten "Go to Market"-Philosophie zu entwickeln, zu pflegen und zu verbessern. Die Person in dieser Rolle wird direkte Kontakte mit den End Usern aus dem Home-Office heraus planen und durchführen und ...

  • EnerSys

    Service Technician

    vor 1 Woche


    EnerSys Hagen, Deutschland Ganztags

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional he ...

  • EnerSys Delaware Inc.

    Service Technician

    vor 1 Woche


    EnerSys Delaware Inc. Hagen, Deutschland

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional he ...

  • EnerSys Delaware Inc.

    Service Technician

    vor 6 Tagen


    EnerSys Delaware Inc. Hagen, Deutschland

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional he ...


  • Normet Duesseldorf, Deutschland

    We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. At Normet everyone is provided with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences. · ...


  • Enersys Hagen, Deutschland

    Learn More About Our Company · **Job Purpose**: · **Essential Duties and Responsibilities**: · - Exercising discretion and independent judgment when dealing with critical matters within the organization · - Administration of the invoices from customers, by approving and coding wa ...


  • ASSA ABLOY Wuppertal, Deutschland

    Wir gehören zu den weltweit führenden Herstellern von automatischen Türen für den Personendurchgang und sind Experten in Technologie und Vertrieb. Unsere Gruppe ist Teil von **ASSA ABLOY Group **und hat ihren Hauptsitz in der Schweiz. Wir sind spezialisiert auf die gesamte Bandbr ...

  • ASSA ABLOY

    Service Technician

    vor 1 Woche


    ASSA ABLOY Wuppertal, Deutschland

    Wir gehören zu den weltweit führenden Herstellern von automatischen Türen für den Personendurchgang und sind Experten in Technologie und Vertrieb. Unsere Gruppe ist Teil von ASSA ABLOY Group und hat ihren Hauptsitz in der Schweiz. Wir sind spezialisiert auf die gesamte Bandbreit ...

  • Siemens Gamesa

    Service Technician

    vor 1 Woche


    Siemens Gamesa Waltrop, Deutschland Ganztags

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. · Performs technical, mainly pre-defined tasks for accomplishing defined service de ...

  • LI-COR

    Service Technician

    vor 13 Stunden


    LI-COR Ludenscheid, Deutschland

    **ESSENTIAL FUNCTION**: · Testing, trouble shooting, calibration and set-up of instruments; servicing and repairing assemblies that are returned to the European Service Center; provide support for related technical questions, service and training; provide customer/distributor tec ...

  • AMETEK, Inc.

    Service Technician

    vor 1 Woche


    AMETEK, Inc. Kamen, Deutschland

    For our location in Bergkamen (NRW) we are looking for support for the position of service technician (M/F/d). · AMETEK CTS (Compliance Test Solutions) has been a global leader in electronic measuring and electromechanical devices for more than 30 years. Our production facilities ...


  • Lucid Motors Witten, Deutschland

    At Lucid, we don't just welcome diversity - we celebrate it Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, ge ...


  • AMETEK, Inc. Kamen, Deutschland

    For our AMETEK CTS business unit, we are looking for a Field Service Technician (M/F/d) at our location in Kamen (NRW, Germany). · AMETEK CTS (Compliance Test Solutions) is a global leader in the electronic testing field for more than 30 years. Our manufacturing facilities are in ...


  • Socaps Duesseldorf, Deutschland

    **Job description** · After an extensive training period, you will be responsible for the installation, commissioning, fault analysis and on-site maintenance of our injection molding machines at customer sites. You will work from a home office (Cologne / Osnabrück region preferre ...


  • Spheara Duesseldorf, Deutschland

    **Spheara, a Motivate Transnational company, is expanding our business into Germany** · **About Us** · Spheara is a mobile, light-electric vehicle shop concierge service and a contracted vendor for maintenance and repair. Our goal is to keep our delivery clients riding and delive ...


  • EnerSys Delaware Inc. Hagen, Deutschland

    EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional he ...

  • GULP – experts united

    IT Service Technician

    vor 1 Woche


    GULP – experts united Dortmund, Deutschland PERM_JOB

    We are currently looking for a qualified roll-out technician on behalf of a client - an IT company in Dortmund . In this position you will be responsible, among other things, for refueling the hardware with various software. Your satisfaction is our goal - trust our expertise ...