Ticketing Operations Coordinator - Frankfurt am Main, Deutschland - EURO2024

EURO2024
EURO2024
Geprüftes Unternehmen
Frankfurt am Main, Deutschland

vor 1 Woche

Lena Wagner

Geschrieben von:

Lena Wagner

beBee Recruiter
Beschreibung

The job:

The

Ticketing Operations Coordinator

(M/F/d) is responsible for supporting the Ticketing Operations Team Leader in the planning and implementation of ticketing operations for UEFA EURO 2024. For training reasons he/she will be also involved in the preparation of the UEFA Champions League finals as well as other events if required.


The frame:


Start date:

End date:

Application deadline:

List of relevant tasks & responsibilities:

  • Supporting the Ticketing Operations Team Leader in the planning and implementation of ticketing operations
  • Being the main point of contact on the ticketing side for various internal competence centres (Event Transport, FSR, Brand Production, Event Training)
  • Supporting in the definition of ticketing troubleshooting processes
  • Producing extensive training content for ticketing volunteers, venue ticketing teams and freelancers
  • Developing elearning content, briefings for explanatory mobile ticketing videos, FAQs and presentations to share knowledge with all stakeholders of Ticketing Operations
  • Conducting interviews for the recruitment of ticketing venue teams for EURO 2024 and being the point of contact for the onboarding/offboarding of ticketing venue teams
  • Defining training schedule and planning for EURO 2024 venue teams
  • Planning overall ticketing tournament time deployment (shifts planning)
  • Creating task lists for venue teams and followup processes
  • Planning, preparing and consolidating venue reporting during tournament to promote business decisions and escalation
  • Planning and producing tournament time reports for other stakeholders
  • Following the defined processes for event debrief and coordinating the overall ticketing debrief delivery
  • Working with the Ticketing Operations Team Leader in the implementation of processes of paper tickets production, printing and distribution
  • Collecting and recording invoices through the procurement tool and forwarding them for payment to the finance department

Education:


  • University degree in management, sports management, or other relevant education

Personal qualities:


  • 23 years experience in event management, ideally in ticketing or another related area
  • Previous experience working or volunteering on events, ideally in the sports industry.

Set of Skills:


  • Project Management
  • German an asset
  • English
  • Any other language an asset
  • Computerliterate: Word, PowerPoint, Excel, Outlook, Teams, databases
  • Excellent communication skills oral and written
  • Attention to detail and structured working method
  • Availability to travel if required

About us:

In 2024, Germany will host the 17th edition of the UEFA European Football Championship.

Staging the biggest European sports event provides a unique opportunity for UEFA and DFB to jointly organise a celebration of the best of European Football, on the basis of excellence, sustainability, and passion.

This flagship championship aspires to be a role model for other UEFA competitions, as well as leaving strong legacy for the future of European football.

EURO 2024 GmbH, joint venture organisation between UEFA Events SA and DFB EURO GmbH, is responsible for the operational planning and implementation of the tournament.

The EURO 2024 GmbH values diversity and strives to be inclusive in everything we do.

We aim for everyone to have equal access to our organisation regardless of sex, gender identification, sexual orientation, age, disability, religion, ethnicity, nationality, or any other personal trait.

If you have any particular requirements in respect to the recruitment or interview process, please mention this in your covering letter so that we can ensure adaptions are made when there are barriers identified.


Employee benefits

  • Contribute to and help shape the staging of Europe's biggest sporting event
  • Varied and challenging tasks
  • Working in a unique, exciting and sporty environment
  • Mobile working possible up to 40% per month
  • Regular team events
  • A wide variety of employee benefits
  • Personal benefits, such as company health management, company pension scheme, free hot and cold beverages at the office
Mehr Jobs von EURO2024
Alle Jobs von EURO2024 anzeigen