Director, Emea Implementation Services - Karlsruhe, Deutschland - Revalize

Revalize

Geprüftes Unternehmen

Karlsruhe, Deutschland

vor 2 Tagen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Company Description

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates and Hg.

Job Description:

Reporting to the Vice President of Professional Services, the Director of Implementation Services will lead a team of experienced consultants, trainers and business analysts who are focused on enabling our customers to derive value from their SaaS purchase.

The Director - EMEA Implementation Services oversees a team of high performing consultants, trainers and business analysts who are tasked with delivering multiple, complex SaaS implementation projects for our customers.

The Director will also be tasked with creating a scalable, consistent implementation framework that can be executed across Revalize's entire product portfolio.

Key responsibilities

Lead, organize, direct, and manage a team of high performing consultants, trainers and business analysts
Ensure implementation projects are completed on time and within budget while maintaining a high level of customer satisfaction throughout the customer lifecycle.
Facilitates ongoing resource planning to ensure team maintains appropriate levels of billable utilization
Identifies process improvement initiatives to optimize and scale our implementation and services sales capability
Track, forecast and measure billable utilization of the implementation team against established targets; ensure efficient deployment of consultants and their workload
Evaluate existing processes and workflows and own opportunities to improve, automate, and scale

Qualifications:

Experience and competencies
years leading a Professional Services team responsible for multiple concurrent implementation projects

Ability to create a repeatable implementation framework that drives consistency and operational excellence.
Experience in M&A activity and a strong ability to integrate diverse teams and individuals towards a common goal.
Very good written and spoken German and English

Additional Information