Graduate Order Management - Frankfurt am Main, Deutschland - Colt Technology Services

Colt Technology Services

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Frankfurt am Main, Germany
Full time

Type of programme:
Entry Level

Join our Global Early Career Program where you will join a group of trainees, graduates and other young professionals from around the world.

In our program we will support you in developing the knowledge and skills you need to succeed.

You'll get access to professional development, technical and soft skills training, as well as mentoring and network support from our global community of leaders, experts and peers.

At Colt, you will make a difference.

Key responsibilities

Ensuring smooth delivery of services to our customers throughout the Service Delivery life cycle
Supporting Colt's daytoday operations, including order tracking, delivery coordination, customer record maintenance and supplier management
Manage a pipeline of customer orders from start to delivery
Updates customers on the progress of orders through to delivery
Responsible for customer satisfaction
Gathers technical information from customer and ensures order processing systems are kept up to date with customer specific information
Acts as the 1st escalation level for customer orders
Plans and assigns all work for the configuration engineers, including installations, modifications, emergency work and afterhours requests
Collects feedback from engineers on installations
Responsible for preparing daily/weekly/monthly reports
Conducts a process gap analysis to find potential areas for improvement

Requirements [skills, experience, qualifications]

Understands what "service" needs to be provided to customers and delivers it flawlessly
Follows up customer inquiries, requests or complaints and ensures that the customer has received a response
Keeps all promises and always delivers on agreed dates
Models honesty, openness, integrity and ethical behavior
Punctual to meetings and makes good contributions to meetings
Develops and uses methods to share information with others within the team and ensure everyone understands how to work together
Shares responsibility and supports employees when needed
Impressive communication skills are required (written and verbal)
Methodical and highly organized with the ability to prioritize

What we offer

Colt is a growing company that invests in its people. We offer skills development, learning paths and accreditation to help our employees.
In addition to competitive salaries and incentive plans, employees are offered a range of benefits and local rewards packages. A good worklife balance is very important to us.

Some examples are

Flexible working and relaxed dress code
Two days a year for volunteer work

- pension and insurance options

Access to a virtual business school for continuous learning
Employee recognition programs/awards
Subsidy for public transport/parking
Downtown office locations
Discounts with local gyms

About Colt

We're Colt, the global digital infrastructure company that delivers exceptional connections with real care.
We bring together great people, intelligent networks and likeminded partners on a global scale.
Our network, the Colt IQ Network, provides digital infrastructure that keeps your business running. We want the best companies in the world to choose to connect with us. We're already industry leaders and we're aiming for more.

What is it like working with us?

We offer you access to peer learning, handson experience and training that will futureproof your career.
As you will work in a diverse team, you will experience different ways of thinking that will prepare you for the global world