Senior Specialist, Process Excellence - Berlin, Deutschland - Delivery Hero
Beschreibung
Want to be a Hero? Join one of the leading global online food ordering and delivery marketplacesWe are looking for a Senior Specialist, Process Excellence (f/m/d) to join our European business.
Delivery Hero Europe consists of 9 different country organizations and is led by a regional leadership team out of Berlin.
Delivery Hero's businesses in Europe are growing rapidly and occupy leading positions.Your mission:
- You work closely together with the European and country teams, to understand business challenges and work on driving process improvements in collaboration with them
- You drive key topics across Customer/Vendor/Rider experience from service operations that help take our Ops & Contact Center to the next level
- Conduct quantitative and qualitative deepdives on key processes across various verticals (Restaurants, Darkstores, Shops and more) to identify actionable insights
- Ownership of Key Metrics and focus on operational / process KPI improvement from the region
- Monitoring process adherence & effectiveness through data driven analysis alongside presenting improvement measures
- Design and deploy Process Improvement framework by gathering requirements from stakeholders
- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities
- Correlating with crossfunctional stakeholders to suggest data driven improvements and drive changes
- Mentor/Lead Process Improvement projects to enable the operations resources to implement improvement through structured approach
- You have a handson approach and love going into details to better understand and shape solutions to our daily operational needs
Your heroic skills:
- 3+ years relevant experience working in customer or partner operations and/or contact Center environments
- You have at least a Bachelor's degree from a leading university
- You are highly passionate about increasing efficiency & creating scalable processes; and have experience to back it up
- Understanding of Lean and Agile methodologies
- You are a doer and a free thinker. You accept and adapt constantly to change
- You have a handson mentality, drive, and exceptional analytical skills
- You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo
- Excellent English communication skills, both written and spoken. (German not required)
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