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    Technical Support Team Leader m/f/d - Dusseldorf, Deutschland - Resideo

    Resideo
    Resideo Dusseldorf, Deutschland

    vor 3 Wochen

    Default job background
    Ganztags
    Beschreibung

    The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximises customer retention, and increases profitability.

    JOB DUTIES:

  • Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
  • Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and Talkdesk
  • Set clear objectives, evaluate progress and instil a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
  • Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control:
  • Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
  • Cascade business objectives and targets to the team
  • Review daily priorities and take appropriate action to ensure results are achieved
  • Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
  • Oversee the promotion and delivering of our Added Value Services offering, which consist of Site Surveys, Project & system design, Technical Product Demonstrations, On-Site Commissioning & Pre-Build/Configuration services
  • Develop & Deliver classroom-based training courses
  • Post sales technical support both remote & onsite
  • Post sales technical support remotely
  • Provide service and customer support during field visits or dispatches
  • Support on site installations either in person or remotely
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports

    • YOU MUST HAVE:

  • University degree or equivalent.
  • Some experience in the electronics industry.
  • Czech/ Slovak and English fluency

    • WE VALUE:

  • Bachelor's degree in management, computer science, or a technology-related discipline.
  • Experience in the fire service industry is mandatory
  • Excellent interpersonal, verbal, and written communication skills
  • Professional attitude to work
  • Good administrative skills
  • Ability to work on own initiative
  • Ability to work under pressure and in difficult situations under supervision
  • Awareness of your limitations.
  • You must be willing to undertake further training to keep up with the changing market
  • Willingness to develop yourself within ADI and in the industry

    • WHAT IS IN FOR YOU:

  • Attractive employment conditions
  • Opportunity to work independently
  • A varied area of responsibility
  • Good development opportunities

    • #LI-KM1

    #LI-REMOTE

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