Technology Product Support Specialist - Mannheim, Deutschland - Caterpillar
Beschreibung
Career Area:
Product Support
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
Construction Digital and Technology (CD&T) is searching for a
Senior Technology Consultant to help guide process, implementation and dealer awareness of Cat Command product technology of the CD&T product portfolio.
This position reports to the CD&T global product support manager and is focused on providing customer site and dealer support during the Cat Command station commissioning/installation process.
The role will work with supporting Integrated Component and Solutions (ICS) team members to aid site problem solving which may consist of hardware, software, or network troubleshooting.
The position is suited for persons that are looking for opportunities to work directly with Caterpillar customers and dealer network, interface with cutting edge construction technolo, global team collaboration, and exposure to all of Caterpillar's machine product groups.
JOB PURPOSE
JOB DUTIES
- Work primarily together with our dealers, customers, with integration, installation, and configuration of our remotecontrol solution CAT Command.
- Onsite responsibility for installing, commissioning the Command system as well as securing agreed system performance.
- Work with remote control machines, communication, site management
- Contribute to development
- Provide technical support for wired/wireless networks for the Cat Dealers in Europe.
- Assist with job studies utilizing Command for Customer/Dealer
- Assist GCI Team with technical presales consultations
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- A 4 year engineering degree with 510 years of technology industry experience or equivalent is required.
- Ability to travel (up to 50%) frequently to customer and dealer locations
- 4+ years of experience in the wireless communications field
PREFERRED SKILLS
- Attention to detail
- Excellent written and verbal communication
- Proficiency in English language
- Understanding/hands on experience of construction machine industry
- Experience with M2M and M2X communication methods (Wi-Fi, Radio, 3G/4G/5G, etc.)
- Proficiency with CLI
- Proficiency with Linux
- CCNA
- Proficiency with network troubleshooting equipment
NICE TO HAVE SKILLS
- Handson experience with remote control, automation and construction machines
Experience with construction or mine site network evaluations:
- Proficiency in French language Proficiency in German language
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.
It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.
At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.
It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.
Posting Dates:
Mai 16, Juni 12, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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