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    Senior Data Center Customer Operations Technician - Frankfurt, Deutschland - Equinix

    Equinix
    Equinix Frankfurt, Deutschland

    vor 4 Tagen

    Default job background
    Ganztags
    Beschreibung

    Who are we?

    Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

    Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

    Senior Data Center Customer Operations Technician

    Job Summary

    Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team.

    Responsibilities

    Queue Management / Reporting

  • Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times
  • Reviews expedited requests and handles or re-directs to appropriate team members
  • Supports cross functional teams by collaborating on customer tickets
  • Maintains detailed written records of all work activity
  • Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests
  • Creates Purchase Orders (PO's) and Purchase requests (PR's)
  • Assigns locks and keys for both Equinix and customer keys, where applicable
  • Supports creating reports to customers (e.g. power or access)
  • Updates local asset databases and other systems

    • Installations

  • Handles requests requiring skilled rack and stack support of customer equipment
  • Able to read skilled installation spreadsheet plans and supports implementing installations accordingly
  • Supports the building and installation of difficult and challenging installs; which may include:

    • intra-cage fiber tray, ladder rack, customer equipment and cabinets;

    -overhead cable trays, cage mesh, cabinets, and cable management/support systems;

    grounds cabinets and two-post racks;
    - performs tape changes and back-up updates

  • Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling
  • Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements

    • Cross-Connect

  • Supports challenging data center cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing
  • Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc.

    • Testing / Troubleshooting

  • Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing
  • Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.)
  • Supports advanced testing and troubleshooting

    • Stakeholder Partnership

  • Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
  • Provides escalation support for work order expedites
  • Partners with internal stakeholders on cross functional work

    • Customer Management

  • Supports customer satisfaction through timely and precise order execution and quality assurance checks
  • Delivers a high level of service and an excellent customer experience when interfacing with customers
  • Supports sensitive customer situations
  • Manages time expectations on new deployments and existing alterations
  • Supports customers on-site by through access control and escorting services
  • Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations

    • Projects

  • Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects
  • Supports vendors on various Data Center related projects
  • Performs quality assurance on new customer installation or deployments

    • Training

  • Supports standard operating procedures and best practices to maintain a high level of service is maintained
  • May coach others on operations procedures and basic safety
  • May provide coaching and mentorship tomore junior team members

    • Qualifications

  • Typically requires a high school diploma and proven years of equivalent work experience

    • Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

    Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

    Arbeiten, wo das Internet zu Hause ist

    Equinix verbindet weltweit mehr als Unternehmen mit Partnern und Kunden über seine Hochleistungs-Rechenzentren mit dem weltweit größten Netzwerkangebot.

    Als globaler Marktführer betreiben wir 210 Rechenzentren an den wichtigen Wirtschaftsstandorten auf fünf Kontinenten, die es unseren Kunden ermöglichen, neue Geschäftsmöglichkeiten wahrzunehmen und ihre IT- und Cloud Strategien weiterzuentwickeln.

    In Deutschland sind wir mit 500 Mitarbeitern in 10 Rechenzentren in den Städten Frankfurt, München, Hamburg und Düsseldorf vertreten.

    Aufgrund unseres stetigen Wachstums und unserer Internationalität bieten wir unseren Mitarbeitern viele Einsatz- und Entwicklungsmöglichkeiten. Wir sind stets auf der Suche nach motivierten und aufgeschlossenen Mitarbeitern, die Teil unserer Teams und unserer Erfolgsgeschichte werden möchten.

    Weitere spannende Einblicke in die Welt von Equinix und ihre Karrieremöglichkeiten finden Sie in unserem kurzen Video .

    Für unseren Standort in FRANKFURT AM MAIN suchen wir zum nächstmöglichen Zeitpunkt einen

    Techniker (m/w/d) für den operativen Rechenzentrumsbetrieb

    Das sind Ihre Aufgaben:

  • Installation elektrotechnische und mechanische Komponenten
  • Überwachung der technischen Infrastruktur
  • Aufbau von technischen Kundeninstallationen nach Vorgabe
  • Installation und Dokumentation passiver Netzwerke in Kupfer und Glasfaserausführung
  • Durchführung von Messungen der passiven Netzwerkinfrastruktur inklusive Dokumentation, Bedienung der hierzu notwendigen Messwerkzeuge
  • Bearbeitung von Projekten im Bereich der Infrastruktur

    • Das wünschen wir uns:

  • Abgeschlossene technische Ausbildung im Bereich Telekommunikation als IT-Systemelektroniker / Kommunikationselektroniker / Netzwerktechniker (m/w) oder vergleichbarer Abschluss
  • Proaktive Kommunikation mit allen relevanten Schnittstellen
  • Teamgeist, Verantwortungs- und Qualitätsbewusstsein
  • Selbständige und sorgfältige Arbeitsweise
  • Sehr gute Deutsch- und gute Englischkenntnisse
  • Hohes Engagement und eine kundenorientierte Einstellung runden Ihr Profil ab

    • Das bieten wir Ihnen:

  • Ein unbefristetes Arbeitsverhältnis
  • Jährlicher Bonusplan
  • 30 Tage Urlaub im Jahr
  • Freizeitausgleich oder Bezahlung von Überstunden
  • Zuschläge für Schichtarbeit an Sonn- und Feiertagen sowie bei Nachtarbeit
  • Vermögenswirksame Leistungen und eine betriebliche Altersvorsorge
  • Zuschuss zur Nutzung von öffentlichen Verkehrsmitteln und der Mittagsmahlzeit
  • JobRad
  • Anteilige Übernahme der Beiträge im Fitnessstudio oder Sportverein
  • Firmeninternes Aktienprogramm
  • Sportevents und Firmenveranstaltungen
  • Arbeitskleidung
  • Tolle Kollegen und eine Unternehmenskultur, in der es Spaß macht, Kraft und Initiative einzubringen

    • Nehmen Sie Ihre Karriere in die Hand und gestalten Sie mit uns Ihre Zukunft.

    Bewerbungsunterlagen bitte ausschließlich über unser Jobportal mit Angabe Ihrer Gehaltsvorstellung und Ihrem frühesten Eintrittstermin.

    Kontakt:

    Equinix (Germany) GmbH

    Rebstöcker Straße 33

    60326 Frankfurt am Main

    Josefina Lindenzweig

    Tel.: +49 69/

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