- Conduct training on new or changed applications. Create and up-date manuals and user instructions for existing and new applications. Document existing process flows for supervised applications, hardware and software.
- Analysing and resolving 1st and 2nd line incidents. Undertake reactive and proactive investigation of unknown causes of actual and potential disruptions and manage remediation
- Provide on-site and/or remote hardware, software and application support if required.
- In the event of a failure or fault, coordinate (including technical guidance) and monitor all activities necessary for restoring the quality of service (prioritisation, assignment/release, completion)
- Process and recommend sustainable solutions for one-off and recurring incidents (analysis, concept, coordination, control, commissioning, budgeting)
- Perform manual and automated tests to ensure quality. Independently create test plans and test cases – concrete instructions
- Advise and support the user in all matters related to the use of the supervised applications, hardware and software. Identify and solve interface problems within sub-processes and prepare appropriate organisational regulations and propose process-optimising measures in coordination with the process organiser
- Participate in the definition and implementation of projects in the framework of the TUI project organisation
- Vocational qualification as an IT systems clerk/technician, IT specialist or a degree in (business) computer science.
- Experience with systems that handle tourist core processes, production & distribution systems
- 1- 2 years of professional experience and detailed knowledge of information and communication technologies in customer service desirable
- Good understanding of system processes and contexts
- Pronounced/high-level quality awareness
- Very good organisational and problem-solving ability
- Strong sense of responsibility, ability to work independently, willingness to take on responsibility
- Good social and teamwork skills
- Proactive
- In possession of a valid driving licence B
- Agile learner
- Good communication skills in Dutch and English (oral and written)
- At last but not at least, a premium customer-oriented attitude and of course a lot of enthusiasm for resolving IT issues. You are the first point of contact for all IT issues
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Fantastic holiday benefits including discounts, special offers
- Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
- Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
- Development and career opportunities: We offer a wide range of digital training and international career opportunities.
- Additional benefits relevant to the local market that you'll be based in
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Service Desk AgentFlexibel; Rijswijk, Niederlandevor 1 weitere Standorte - Hanover, Deutschland - TUI
Beschreibung
ABOUT THE JOB
As a Service Desk Agent you will:
Security is part of everyone's job. At TUI, we practise secure behaviours first in everything we do.
ABOUT YOU
ABOUT OUR OFFER
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit
If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.