Supervisor (M/F/d), Data Center Customer Operations - Frankfurt am Main, Deutschland - Equinix

Equinix

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Supervisor (M/F/d), Data Center Customer Operations

Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth.

Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team.

Responsibilities

Leadership

Provides immediate supervision to a unit or group of employees.
Assigns, instructs, and supervises the team.
Plans core duties for the team to complete.
Ability to manage and supervise a project team.
Manages personnel compared to workload (could include support from other IBX's).
Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.

Systems Support

Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces Incident Reports for the customer.
Performs troubleshooting and supports customers.

Installation

Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
Performs testing of cables before handing to customer

Vendor Management

Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

Performs preventive maintenance to IBX equipment to prevent faults from occurring

Project Management

Handles multiple projects and assists in designating work to team.

Technical Expertise

Extensive knowledge in network and equipment platforms, systems, and circuits

The targeted pay range for this position in the following location is / locations are: - San Francisco, CA /

Bay Area:
$89,000 to $142,000 - California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $82,000 to $130,000 - Colorado, Nevada,

Rhode Island:
$74,000 to $118,000 Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix's success.

Details about our company benefits can be found at the following link:
USA Benefits eBook