Jobs
>
Berlin

    Support Consulting Engineer - Berlin, Deutschland - Optimizely

    Optimizely
    Optimizely Berlin, Deutschland

    vor 3 Wochen

    Default job background
    Beschreibung

    At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
    We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

    At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

    Join us and become part of a company that's empowering people to unlock their digital potential

    Introduction

    The role of the Support Consulting Engineer will be responsible for ensuring high customer satisfaction and top-of-the-line quality in our technical consulting and support services department for our Campaign product. The Support Consulting Engineer will work closely together with the Customer Success Manager driving customer success and delivery of key projects for the client base.

    Job Responsibilities

  • As technical first level support you take care of all inquiries of our customers, by mail and phone
  • Advice to our customers
  • To be focused on the customer experience, ensuring high customer satisfaction and retention
  • Collaborate in a support engineering team to follow specific goals for Optimizely Campaign Support success that align with strategic business objectives
  • Ensure the most effective and efficient communications channels are set with customers to best service their needs
  • Configuration of the software according to the requirements of the customer
  • Your tools are the user interface and the admin frontend of our software epi campaign
  • Develop a repository of knowledge out of the on-going work with customers and utilize that to enhance the quality and speed
  • Participate in client meetings where required
  • Independent prioritization and documentation of your work steps according to the department's specifications
  • Initiating internal process improvements as necessary
  • Regularly shares expertise with team members to support continuous learning and improvement
  • Advising our customers on the optimal use of the software according to the customer's requirements
  • To manage and implement national and international projects
  • Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
  • Any other duties as prescribed by the company which the company deems reasonable and fair

    • Knowledge and Experience

  • Fluency in German & English language (native / bilingual proficiency)
  • You have completed an IT-related education or possess otherwise acquired IT skills
  • More than 2 years of experience working in a client facing environment
  • Good HTML knowledge (HTML 4.01 / XHTML, CSS) and a good understanding of script languages (such as JSP or PHP)
  • Ability to analyze data, discover compelling insights and develop action plans to achieve goals
  • A strong focus on customer success that comes through in every interaction with our customers
  • You like to work autonomously and bring an exact working method with a good eye for details
  • High level of energy & enthusiasm for Internet Marketing
  • Ability to work effectively and to manage a large number of tasks concurrently and prioritize effectively
  • An analytical, creative, open-minded and innovative approach to solving problems
  • A passion for people, able to use your initiative and willing to go the extra mile
  • Have a "Can Do" attitude
  • You have excellent written and oral communication skills, ability to communicate with target groups at all levels, including developers, marketing users and IT professionals
  • Confident; self-motivated and driven to achieve
  • Experience in Support in the digital marketing industry
  • The ability to work effective across all parts of the organization

    • Education

    Bachelor's degree in Computer Science, IT or Telecommunication preferred or equivalent working experience

    Competencies

    Displaying Technical ExpertiseSolving Complex ProblemsManaging TimeCommunicating EffectivelyAttentive Listening

    Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

    #LI-AS1

    #LI-Remote

  • Project A Ventures

    Software Engineering Consultant

    vor 3 Wochen

    Project A Ventures Berlin, Deutschland CDI

    About the Job · We're looking for a motivated Software Engineering Consultant (m/f/d) to join our Engineering team and support us in advising our portfolio companies on both technical topics and processes. · In your day-to-day work, you'll focus on ensuring that we are providing ...

  • Project A Ventures

    Software Engineering Consultant

    vor 4 Wochen

    Project A Ventures Berlin, Deutschland Ganztags

    About the Job · We're looking for a motivated Software Engineering Consultant (m/f/d) to join our Engineering team and support us in advising our portfolio companies on both technical topics and processes. · In your day-to-day work, you'll focus on ensuring that we are providin ...

  • Cisco

    Datacenter Consulting Engineer

    vor 1 Woche

    Cisco Berlin, Deutschland

    While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results · At ...

  • Optimizely

    Support Consulting Engineer

    vor 2 Tagen

    Optimizely Berlin, Deutschland

    At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, ...

  • Cisco

    Associate Consulting Engineer

    vor 3 Wochen

    Cisco Berlin, Deutschland

    Program Start Date: 01 September 2024 · Training: 7 Months in Krakow, Poland · Location post Training: Eschborn/Frankfurt am Main, Garching/Munich, Berlin, Bonn, Cologne, Dusseldorf · About Cisco: · It has never been a better time: to lead, inspire and innovate. Today at Cisco ...

  • DNV

    High Voltage Electrical Engineer/Consultant

    vor 3 Wochen

    DNV Berlin, Deutschland Ganztags

    We're looking for a High Voltage (HV) Electrical Engineer / Consultant who supports our customers world-wide with securing and improving the affordability, sustainability and reliability of their high voltage electricity transmission & distribution infrastructure. · You will be ...

  • Boston Consulting Group

    Consultant—Digital Engineering

    vor 4 Wochen

    Boston Consulting Group Berlin, Deutschland Ganztags

    Who We Are · Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embr ...

  • Project A Ventures

    Software Engineering Consultant

    vor 3 Wochen

    Project A Ventures Berlin, Deutschland Employee

    About the Job · We're looking for a motivated Software Engineering Consultant (m/f/d) to join our Engineering team and support us in advising our portfolio companies on both technical topics and processes. · In your day-to-day work, you'll focus on ensuring that we are providing ...

  • ADWEKO Consulting

    Junior Consultant Data Engineering

    vor 3 Wochen

    ADWEKO Consulting Berlin, Deutschland Ganztags

    · As a management consultancy and IT solution provider, we consider the trust of our customers, partners and employees to be our top priority for banks and insurance companies . We are enthusiastic about innovation to create customer benefits and competitive advantages and devel ...

  • ADWEKO Consulting

    Junior Consultant Data Engineering

    vor 2 Wochen

    ADWEKO Consulting Berlin, Deutschland Ganztags

    · As a management consultancy and IT solution provider, we consider the trust of our customers, partners and employees to be our top priority for banks and insurance companies . We are enthusiastic about innovation to create customer benefits and competitive advantages and devel ...

  • TIS

    Director Solutions Engineering and Consulting

    vor 1 Tag

    TIS Berlin, Deutschland

    Company Description · TIS is reimagining the world of enterprise payments through a cloud-based platform uniquely designed to help global organizations optimize outbound payments. Corporations, banks, and business vendors leverage TIS to transform how they connect global accounts ...

  • Novatec Consulting GmbH

    Senior DevOps Engineer

    vor 3 Wochen

    Novatec Consulting GmbH Berlin, Deutschland Ganztags

    · Senior DevOps Engineer (m/w/d) - Schwerpunkt Automatisierung bei Novatec Consulting GmbH | softgarden · View job here Senior DevOps Engineer (m/w/d) - Schwerpunkt Automatisierung · Vollzeit · Berlin, Deutschland · Hybrid · Mit Berufserfahrung · Deine Herausforderungen · Du u ...

  • Novatec Consulting GmbH

    Senior Cloud Engineer

    vor 3 Wochen

    Novatec Consulting GmbH Berlin, Deutschland

    · Senior Cloud Engineer (m/w/d) - Cloud Solutions Architect bei Novatec Consulting GmbH | softgarden · View job here Senior Cloud Engineer (m/w/d) - Cloud Solutions Architect · Vollzeit · Berlin, Deutschland · Hybrid · Mit Berufserfahrung · Deine Herausforderungen · Als Senio ...

  • Novatec Consulting GmbH

    Senior Cloud Engineer

    vor 2 Wochen

    Novatec Consulting GmbH Berlin, Deutschland

    · Senior Cloud Engineer (m/w/d) - Cloud Solutions Architect bei Novatec Consulting GmbH | softgarden · View job here Senior Cloud Engineer (m/w/d) - Cloud Solutions Architect · Vollzeit · Berlin, Deutschland · Hybrid · Mit Berufserfahrung · Deine Herausforderungen · Als Senio ...

  • tectrain

    Senior Cloud Engineer

    vor 1 Woche

    tectrain Berlin, Deutschland

    ** Die Stelle kann auf Vertrags-/Teilzeit- oder Vollzeitbasis sein. Es handelt sich um eine Trainer-/Instruktorstelle, bei der du unseren Kursteilnehmern Cloud-Engineering beibringst. Wenn du denkst, dass du der Richtige bist, bewirb dich einfach, wir werden dich in ein paar Woch ...

  • Novatec Consulting GmbH

    Software Engineer Frontend

    vor 2 Tagen

    Novatec Consulting GmbH Berlin, Deutschland

    · (Senior) Software Engineer Frontend (m/w/d) bei Novatec Consulting GmbH | softgarden · View job here (Senior) Software Engineer Frontend (m/w/d) · Vollzeit · Berlin, Deutschland · Mit Berufserfahrung · Deine Herausforderungen · Gemeinsam mit deinem Projektteam baust du entwe ...

  • CLOUDPILOTS

    Cloud Engineer in Köln/Berlin

    vor 3 Wochen

    CLOUDPILOTS Berlin, Deutschland Ganztags

    Cloud Engineer* in Köln/Berlin · Cloud Engineer* in Köln/Berlin | Standort Berlin, Köln oder Home Office | Vollzeit & Festanstellung | Ab sofort · Als Cloud Engineer* fungierst du als technische Ansprechperson und arbeitest eng mit unseren Kunden* zusammen, um diese auf de ...

  • Novatec Consulting GmbH

    Senior Data Engineer

    vor 4 Wochen

    Novatec Consulting GmbH Berlin, Deutschland

    · Senior Data Engineer (m/w/d) bei Novatec Consulting GmbH | softgarden · View job here Senior Data Engineer (m/w/d) · Voll- oder Teilzeit · Berlin, Deutschland · Hybrid · Mit Berufserfahrung · Deine Herausforderungen · Du begeisterst dich für Daten und Analytics und willst mi ...

  • Group IPS

    Projektingenieur - Buildings (m/w/d)

    vor 1 Woche

    Group IPS Berlin, Deutschland

    Job Description · Group-IPS ist ein internationales Unternehmen mit eigenem Engineering und einem breiten Spektrum an spezialisierten Dienstleistungen in allen Branchen: Life Sciences, Chemicals, Food and Beverages, Primary, Buildings und Architecture. · Durch die Kombination von ...

  • Norconsulting

    JAVA/ JAVA-EE Engineer

    vor 3 Wochen

    Norconsulting Berlin, Deutschland

    Berlin, Berlin, Germany JAVA/ JAVA-EE Engineer (m/w) · Job Description: · Gesucht wird speziell nach SAPProjektmanager (m/w/d) an folgenden Standorten ( Nürnberg, Berlin,Frankfurt, Stuttgart, Dresden, Würzburg oder Köln ) im Bereich der DigitalisierungProjekte leiten Sie i ...