Specialist, Promotions QA - Berlin, Deutschland - Audible

Audible

Geprüftes Unternehmen

Berlin, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

At Audible, we believe stories have the power to transform lives.

It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.

We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.

Imagine your future with us.

ABOUT THIS ROLE
The Audible Marketing Operations team (MOPS) is a centralized global team responsible for executing CRM and promotional campaigns.

The Audible Marketing Operations team is looking for a Specialist, Promotions QA to assist the Global Promotions Team manage the end-to-end QA for promotions to ensure each eligible customer has a good experience.

In this role you will have the opportunity to work with marketers to shape customer-focused programs designed to deepen member relationships and enhance our acquisition efforts.

This position is a 12 month fixed-term contract.

As a Specialist, Promotions QA, you will

Test UX/CX flows for promotional campaigns developed by marketing teams to ensure a frictionless customer experience
Troubleshoot promotional issues as the firstline of support (triage) and serve as a liaison between customer service and related stakeholder teams, ensuring effective communication and problem resolution throughout the process
Collaborate with marketing, business, and technical teams to collect requirements and then turn them into concrete test cases with corresponding documentation
Create detailed UAT documentation
Take ownership of moving campaigns to completion from QA phase on JIRA, ensuring seamless coordination from initiation to completion
Create indepth bug tickets and change requests for our development teams in Newark and India, as well as local marketing colleagues to make fixes based on issues found during QA
Report issues and bugs in a detailed and timely manner, working closely with various international development teams and local stakeholders to ensure swift resolution
Validate the functionality of new feature sand product launches, working closely with our local Program Management team

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.

Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home).

For more information, please visit

Berlin, BE, DEU

Basic Qualifications

Experience working directly with business stakeholders and technology teams on requirements gathering
Technically capable with excellent verbal and written communication skills
Experience working in Jira or similar project/workflow management software
Bachelor's degree in Business, Marketing or a related field of study

Preferred Qualifications

Ecommerce experience (including prior experience with membership

- or subscription-based businesses in a B2B or B2C industry

Familiarity with SQL queries and experience working with databases in a business environment with largescale, complex datasets
Experience with Tableau or other data visualization and reporting tools

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