Customer Success Partner Manufacturing - Hamburg, Deutschland - Blue Yonder

Blue Yonder

Geprüftes Unternehmen

Hamburg, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About the role

We partner with our customers to ensure they are maximizing value from their Blue Yonder products.

You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry.

Your will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey.

Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager.

If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.

How will you contribute and drive success?

Collaborating to create and deliver to account plans across your assigned accounts
Partner internally with wider account team to identify areas of potential crosssell and upsell opportunities and ensure nonevent renewals
Build relationships with key stakeholders in the customer's organization to enable a great customer experience and capture any concerns.
Keeping in tune with subindustry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities
Understand BY products and recognize how they can be used to solve problems and create value for your customers
Conduct periodic business reviews to drive adoption and value with your customers
Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle.
Act as the internal customer advocate within BY working various crossfunctional teams
Follow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation.
Nurture Customer Reference status
Coordinate with Sales team to identify and support crosssell/upsell opportunities that will allow customers to unlock further value through BY
Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal originations as required
Serve as an important source for information regarding the customer's business needs and provide customer feedback to Product Management, Sales, and Marketing

What will offer you to do so?

Competitive salary and bonus plan
Access to market leading tools & technology to help drive your success
Work alongside an industry leading teams to help you drive intelligent and thoughtprovoking conversations
Flexible remote working
Ownership of the customer experience on your assigned accounts
The opportunity to learn and drive leading practices in customer success
The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering
An environment to grow and develop a career in Customer Success and beyond, measuring what matters including your personal & skillset development

What skills and experience do we seek?

Ideally, 10 years of experience in customerfacing roles
Business fluency in French or German and English
Experience in working with complex, multidivisional, multigeographical customer
Clear executive presence and strong communication abilities
Ability to identify the critical items in an ambiguous situations or structure, then communicate them at the required levels to make progress
Passion for supply chain and Retail
Experience working with crossfunctional teams (e.g. Sales, Product, Delivery)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers.

Does your heart beat like ours? Find out here:

Core Values

Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.