Customer Care Agent - Berlin, Deutschland - Foundever

Foundever

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Tagen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Job Summary

We are currently searchig for Customer Service Representatives (M/F/d) with Dutch Language Skills for Raisin

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service.

This could include dealing with customer, client, or third party contacts and complaints within agreed service levels.

The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer.

The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties.

Primary Job Responsibilities

50% Backoffice 50% Inbound Calls
Receiving inbound calls from our client's customers, helping to resolve any queries they have and upsell products/services.
Respond to and resolve customer complaints.
Building rapport with new and existing customers, giving the best possible customer experience.
Demonstrating a keen attention to detail.
Working effectively as part of a team
Adhering to company principles and values at all times

Skills/Knowledge/Ability

You have to be a
native Dutch speaker:
Excellent customer service skills
Previous experience in a customer focused or sales environment, previous contact centre experience is desirable
Demonstrable experience of working within a structured process
Proficient IT Skills (MS-Office)
The ability to work well as part of a team
Being flexible and open to a new challenge
You have to own a valid Work Permit for Germany

More Details
We are recruiting for full time, permanent roles. Working hours are from

monday to friday between 8 a.m. and 5.30 p.m.

You will be provided with all the training you will need to thrive in your role with us and all training time is fully paid.

Benefits of joining our great team in Berlin include:

Salary: 2080 € basic salary + 200 Euro language Bonus + project Bonus up to 250 Euro / month + 30 Euro Internetbonus:

-
27 days paid holidays:

-
permanent working contract:

- casual dress code
- free onsite parking
- pension scheme
- corporate discounts - gyms, bike leasing and more

People from various backgrounds are welcome at Foundever

About Foundever

Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.