- To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
- To assist all our users with any logged IT related incident when called upon.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To install and configure new IT equipment
- To resolve incidents and upgrade different types of software and hardware
- To resolve incidents with printers, copiers and scanners
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- To work within the relevant legislation, policies and procedures
- To actively support equality and diversity policies of the organization
- To attend training courses as identified and agreed for appropriate development.
- Good working and troubleshooting knowledge of Windows 10/11
- Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow
- Microsoft Active Directory knowledge and usage
- Experience with Microsoft Office 365
- Basic TCP/IP Networking Protocols
- Setup of wireless handheld devices such as Apple iOS iPhone / iPad
- Coordinate activities with Help Desk, Network Services, or other IS groups
- Must be ready and willing to work as part of an IT Support Team
- Must have an ability to manage changing priorities
- Fluent in German (working language on site) and good to fluent knowledge in English
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IT Support Analyst - Cologne, Deutschland - NTT DATA Services
Beschreibung
Req ID: 279566
Competitive salary | On site in Cologne, Germany
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA is currently looking for an IT Support Analyst (f/m/d) for our growing team in Germany, on site in Cologne.
Role responsibilities
Skills
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at
#LI-EMEA
Nutzer der Berufsbezeichnung IT Support Analyst in Köln
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Niklas Nesseler
Student Wirtschaftsinformatik Universität Köln
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Cypran Akubude
Data Analyst, Digital Transformation Management