Customer Service - Berlin, Deutschland - On AG

On AG

Geprüftes Unternehmen

Berlin, Deutschland

vor 2 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

In short:

Our Berlin Coaching and Training team is growing, just like On, and with this comes the exciting opportunity to become our first Content and Knowledge Management Specialist for our Customer Service Team.

You will be part of our Coaching and Training Team, focussing on creating, managing, and maintaining content and knowledge across several platforms.

You are organized with an affection for details and love to manage knowledge to support your team and stakeholders.

Keeping the big picture in mind when creating new structures is easy for you, just like collaborating with different stakeholders effectively.

Your Mission:

You oversee all knowledgerelated activities, including the management, capturing, sharing, and accessibility of knowledge assets within our customer service teams.
You work alongside stakeholders, such as our leads, global project teams, and our customer service representatives, to promote and optimize the usage of the team's knowledge assets
You implement, review and drive processes and formats that inspire easy knowledge management workflows for stakeholders and users
You implement our quality standards to all existing as well as new knowledge according to our guiding principles
You own the upkeep and creation of all templates to reflect changes and new processes
You make sure all our training content, as well as our templates, follow the On tone of voice and our training principles
You will work across teams, managing content from our DTC and B2B teams in close alignment with our global teams
You will analyze data and feedback to improve our knowledge management and accessibility processes

Your story:

12 years of relevant experience
Exceptional written communication skills
Your selforganization and project management are topnotch. Experience with Salesforce, Salesforce Knowledge, D365, and other knowledge management tools is a plus
Thorough approach to projects, including strong communication and stakeholder management skills
You have a datadriven mindset and approach
English on a native level (C2)

Your story:

12 years of relevant experience
Exceptional written communication skills
Your selforganization and project management are topnotch. Experience with Salesforce, Salesforce Knowledge, D365, and other knowledge management tools is a plus
Thorough approach to projects, including strong communication and stakeholder management skills
You have a datadriven mindset and approach
English on a native level (C2)

What we offer:

On is a place that is centered around growth and progress.

We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate.

Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer.

We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.