Connectivity Support Specialist - Berlin, Deutschland - GetYourGuide

GetYourGuide

Geprüftes Unternehmen

Berlin, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

About GetYourGuide:

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination.

Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide.

Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world.

Visit our careers website to learn more.

Team mission:

The Connectivity Team ensures that our customers have seamless access to incredible travel experiences by building direct connections with the world's top suppliers.

As a Connectivity Support Specialist you will work with our Connectivity Project Managers, Engineers, Sales team, Supply base and API providers with a specific focus on Support tasks.

You will:

Support our suppliers with their Connectivity (api) related questions and requests.
Fix or escalate Connectivity issues where needed in order to ensure an excellent customer experience.
Be responsible to improve current processes and come up with suggestions to operate faster.
Provide support and technical advice to our Global Sales Team when it comes to Connectivity related topics.
Prioritize the resolution of of Connectivity issues in a customer centric approach.
Manage, support and improve the integration certification process for partners.

Who you are:

You have experience with FreshDesk, Jira or similar software
You're flexible, a lifelong learner, and motivated to take ownership of your work
You have excellent communication skills and build great working relationships
You have a solutionoriented approach: turn problems into opportunities
You have a working knowledge of API's or want to learn
You are analytical and use data to make informed decisions
You have an affinity for technology
Excellent written and verbal communication skills in English

How we set you up for success:

Invest in your development with an annual personal growth budget
Create a comfortable workspace at home with an annual home office budget
Become a part of our success with virtual stock options
Enjoy flexibility with a hybrid workfromhome and telecommuting policy
Save on transportation costs with discounted public transportation tickets
Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you:

We are an equal-opportunity employer:

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