Technical Support Agent - Berlin, Deutschland - Shell Recharge Solutions

Shell Recharge Solutions

Geprüftes Unternehmen

Berlin, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

WE ARE SHELL RECHARGE SOLUTIONS
We are committed to enabling clean mobility for everyone and paving the way to a low-carbon future. We do this by designing and building EV charging solutions at home, at work and on the go.

With some of the most dedicated and experienced minds on our side, we aim to make loading easy and accessible.

WHAT YOU WILL DO
To further strengthen our installation team, we are looking for an enthusiastic and analytically gifted Technical Support Agent.

As part of our team, you will be responsible for assisting the installation team and our installation partners with remote technical support tasks and troubleshooting, as well as troubleshooting.

They provide second-line support to our B2B and B2C customers when they have questions or encounter an issue with a charging point.

In addition, you analyze the various faults and deviations that are received in the form of reports. You strive to improve the service process and take a proactive approach to disruptions. They take the initiative, bring in ideas and develop concrete improvements. The Technical Support Agent reports to our Operations Manager and works in tandem with our central Technical Support team.

HOW YOU WILL CONTRIBUTE

Direct contact with partner electricians and customers via the technical telephone hotline for installation or maintenance work, in close coordination with our installation or maintenance partners, wherever possible;
They are the central point of contact for the technical quality of installations and maintenance contracts;
Analysis of incoming faults and detailed troubleshooting support for customers and partners;
Structural improvement of the proactive service process of installations and maintenance;
Conducting training for other technical support staff within the team;
Gathering data on recurring onsite issues and creating analysis reports.

THAT'S THEM

Preferably an apprenticeship in an electrical engineering field and/or at least 2 years of professional experience in a similar field;
Experience with hotline/online support for technicians in the field;
Strong analytical thinking;
Proactive and improvable;
Customerfriendly and stressresistant;
Independent and solutionoriented;

- affinity for technology;

You are enthusiastic, creative and able to work independently;
You are interested and motivated to learn everything about our charging stations and services;
You work precisely and pay attention to the completeness and correctness of data;
You are highly motivated to provide optimal customer experience while improving our daily operations;
You will be able to communicate effectively with both electricians in the field and colleagues in the office;
You are able to distinguish between details and headings when necessary, give directions and make the right decisions;
Excellent knowledge of German (C1) and English (C1) is a must. French is a plus;
They are authentic and inclusive. As part of our team, we like to be down to earth and aim for a positive outcome for everyone. We achieve this by creating trust and trust comes from transparency and openness.

BECOME PART OF THE CHANGE
Working at Shell Recharge Solutions means working in an international, fast-growing company with big ambitions.

By joining us you will:

Contribute to a more sustainable future;
Become an expert in emobility;
Working with colleagues from all over the world in an open and transparent company culture;
Receive a competitive salary commensurate with your experience + bonus;
You get a MacBook;
Develop your skills and expertise through various training courses. You will also receive a personal training budget and can set your annual goals with a personal development plan;
Enjoy our fun weekly meetups (drinks), our annual winter and summer outing, the Shell Recharge Solutions running team, or any other peerinitiated event

Art der Stelle:
Vollzeit

Gehalt: 30.000,00€ ,00€ pro Jahr

Sprache: