Key Account Representative - Duesseldorf, Deutschland - Brambles Group

Brambles Group

Geprüftes Unternehmen

Duesseldorf, Deutschland

vor 1 Woche

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description:

The person we are looking for will have the direct responsibility to Manage European Automotive Key Accounts. The role will be the escalation point for all relevant Key Account problems. Weekly, Monthly, Quarterly Meetings with Key Accounts including contract renewals.

Your responsibility:
Open Debts & Cash Flow Performance & Stock Management

Use control and financial security reports and ensure analysis for under and over performance, trends and discrepancies for key account customers,
Manage key account customer disputes for open debts,
Work closely with all interfaces between customers, Credit Management and Asset Control,
Escalation of critical disputes on time to EKA team or Senior Managers in organization.

KPI Reviews

Set meetings with customers to discuss the KPI outputs.

Contract Governance & Gross Margin Controls

Use financial reports and KPI's to ensure the customer network performs according to budget requirements,
Generate improvement initiatives & projects to improve the financial efficiency.

Our requirements:

Business degree or related and a minimum of 3 years working experience in a customer service environment,
Previous Customer Service experience,
Negotiation skills,
Worked with financial measures and KPIs,
Preferably Supply Chain Management Experience,
Strong Service orientation,
Strong analytic and numerical skills,
Must be extremely very good customer orientated communication skills,
Flexible and able to work under pressure,
Diplomatic and sensitive when serving customers of a different mentality and culture,
Good understanding of Customer Experience, Customer Solutions and keen to create customer loyalty,
Ability to build cases for escalation and customer negotiations,
Languages: fluent German and English are a must.

What we offer:

Flexible Hybrid Working model,
Competitive remuneration package incl. annual bonus based on company & personal performance,
30 days of annual leave plus 3.5 additional days for bank and other holidays,
Attractive Brambles share programme,
Company pension scheme (Betriebliche Altersvorsorge),
Capitalforming benefits (Vermögenswirksame Leistungen),
50% Refund on your monthly public transportation ticket,
24 hours per annum to use for volunteering projects,
Other benefits e.g. Company Bike, Childcare Allowance, Urban Sports Club, Various discounts through Corporate Benefits and more.

Preferred Education

Bachelors - Business Administration/Management

Preferred Level of Work Experience

3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.