Technology Service Specialist - Frankfurt am Main, Deutschland - Deutsche Bank

Deutsche Bank

Geprüftes Unternehmen

Frankfurt am Main, Deutschland

vor 3 Wochen

Geschrieben von:

Lena Wagner

beBee Recruiter

Beschreibung

Technology Service Specialist (d/m/w) - EUC Customer Services:

Job ID: R0262054
Full/Part-Time: Full-time
Regular/Temporary: Regular
Location: Frankfurt

Position Overview:

Team Description:

The Direct Support Germany team is responsible for Traiding-Floor Support in Germany within the End User Computing area.

The range of services includes 1st/2nd Level Support for applications, replacement of defective devices, provision of new workstations, and rollout of new End User Hardware/Software.

We support all types of End User Hardware such as laptops, desktops, tablets, smartphones, desk phones, printers, AV technology, as well as other EUC-provided solutions like dbRAS, email, etc.

Job Description:

Coordinate small to medium projects
Be the point of contact for customers regarding all IT issues
Support the team in hardware rollout and advise employees and stakeholders on the team's specific services
Handle customer complaints and coordinate resolution with vendors

Professional and Personal Qualifications:

Completed education in the field of computer science (or equivalent professional experience)
Knowledge of the current End User Hardware product range
Experience with specific trading software (Bloomberg, Reuters, Factset)
Years of experience in IT support
Excellent knowledge of MS Office
Strong analytical skills and the ability to work in matrix structures
Commitment and willingness to regularly delve into new topics
Language skills: Fluent in German and English (spoken and written)

The position is offered both full-time and part-time

What We Offer You:

Please note that this may vary slightly from location to location

If you have any questions about the recruitment process, Christian Schael is available to help.

Our values determine the work environment we want to create - diverse, appreciative, and open to different opinions. Only a corporate culture that brings together a variety of perspectives, as well as cultural and social backgrounds, promotes innovation. We rely on diverse teams where people can fully unleash their potential - because bringing together different talents and ideas plays a crucial role in the business success of Deutsche Bank.

Our corporate culture sets high ethical standards and promotes good collaboration. Regardless of cultural background, nationality, ethnic origin, gender and sexual identity, physical abilities, religion, and generation, we welcome applications from talented individuals.

Do not hesitate to contact us: We offer flexible working time models and additional benefits to support you in your professional life.

Visit Inside Deutsche Bank to learn more about the culture of Deutsche Bank, including our diversity, equality, and inclusion activities, our leadership culture, our activities on the future of work, and much more.